Retail Store Supervisor

Sunnyside•Newark, OH

About The Position

The Sunnyside Retail Store Supervisor supports the dispensary’s day-to-day operations in accordance with state law and company standards. The role directs staff workflow, performs store opening and closing procedures, helps train and develop team members, and manages escalated customer concerns. The supervisor reinforces team culture and represents the company’s mission to normalize and professionalize cannabis. The position calls for experience leading hourly employees, knowledge of retail operations and inventory management, strong decision-making and problem-solving skills, advanced cannabis product knowledge, and familiarity with industry compliance standards. The role also involves customer service, technical troubleshooting, inventory and cash reconciliation, and maintaining a clean and safe store environment.

Requirements

High school diploma or equivalent.
3–5 years of customer service experience.
At least 1 year of experience leading or mentoring a team.
Excellent customer service skills.
Ability to learn and apply technical and product-related information in a professional, consultative manner.
Excellent communication, interpersonal, and persuasive skills.
Must be at least 21 years old.
Must comply with all legal or company regulations for working in the industry.
Must be legally authorized to work in the United States permanently without current or future employment-based visa sponsorship.
Ability to lift, carry, and balance up to 50 pounds, or 100 pounds with assistance.
Ability to walk or stand for extended periods.

Nice To Haves

Cannabis experience preferred.

Responsibilities

Perform store opening and closing procedures during non-peak periods, including register preparation, inventory activities, reconciliation, and reporting.
Facilitate onboarding and training for Lead Wellness Advisors and Wellness Advisors, including coaching on selling and cross-selling techniques.
Respond to employees’ questions, concerns, and suggestions, and communicate team resource requirements to management.
Provide real-time performance coaching and feedback; document and timely escalate employee relations issues to management.
Direct team workflow by creating morning rosters and break sheets and delegating daily responsibilities.
Ensure team compliance with company policies and procedures and applicable state and local laws.
Manage escalated customer concerns and respond to complex or nonstandard product questions.
Investigate cash, point-of-sale, or product discrepancies and record or escalate them appropriately.
Troubleshoot technical issues or glitches in the point-of-sale system.
Verify inventory counts and cash deposit totals and reconcile discrepancies.
Maintain inventory of marketing assets, including flyers, merchandise, and promotional materials.
Maintain a clean and safe environment for employees and customers.