Retail Store Supervisor

Sunnyside • Bonita Springs, FL

2d • $21 - $23

About The Position

The Sunnyside Retail Store Supervisor supports the dispensary’s day-to-day operations in accordance with state law and company standards. The role directs staff workflow and regularly performs store opening and closing procedures. The Supervisor manages escalated customer concerns, reinforces team culture, and serves as an ambassador for Cresco Labs’ mission to normalize, professionalize, and revolutionize cannabis.

The position involves leading hourly team members through onboarding, training, coaching, and feedback; applying retail fundamentals such as inventory management and operational workflows; and using decision-making, active listening, and problem-solving skills. It combines teamwork, technical troubleshooting, customer service, cannabis product knowledge, and compliance responsibilities.

Requirements

• High school diploma or equivalent.
• 3–5 years of customer service experience.
• At least 1 year of experience leading or mentoring a team.
• Excellent customer service skills.
• Demonstrated ability to learn and apply technical and product-related information in a professional, consultative manner.
• Excellent communication, interpersonal, and persuasive skills.
• Must be at least 21 years of age.
• Must comply with legal and company regulations for working in the industry.
• Must be legally authorized to work permanently in the United States without current or future employment-based visa sponsorship.
• Ability to lift, carry, and balance up to 50 pounds, or 100 pounds with assistance.
• Ability to walk or stand for extended periods.

Nice To Haves

• Cannabis experience.
• Advanced cannabis product knowledge and knowledge of industry compliance standards.
• Experience leading a team of hourly employees, including onboarding, training, coaching, and providing feedback.
• Knowledge of retail fundamentals, including inventory management, opening and closing procedures, assigning daily work, facilitating operational workflows, and driving sales goals.
• Elevated decision-making, active-listening, and problem-solving skills.
• Experience in a dynamic role combining problem-solving, teamwork, technical skills, and customer service.

Responsibilities

• Perform store opening and closing procedures during non-peak periods, including register preparation, inventory activities, reconciliation, and reporting.
• Facilitate training and onboarding for Lead Wellness Advisors and Wellness Advisors, including coaching on selling and cross-selling techniques.
• Respond to employee questions, concerns, and suggestions, and communicate team resource needs to management.
• Provide real-time coaching and feedback on performance concerns; document and promptly escalate employee relations issues to management.
• Direct team workflow by preparing morning rosters and break sheets and delegating daily responsibilities.
• Ensure team compliance with company policies and procedures and state and local laws.
• Manage escalated customer concerns and answer complex or nonstandard product questions.
• Investigate cash, point-of-sale, or product discrepancies and appropriately record or escalate them.
• Troubleshoot technical issues or glitches in the point-of-sale system.
• Verify inventory counts and cash deposit totals and reconcile discrepancies.
• Maintain inventory of marketing assets, including fliers, merchandise, and promotional materials.
• Maintain a clean and safe environment for employees and customers.

Benefits

• Major medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) match program.
• FSA/HSA programs.
• Long-term and short-term disability options.
• Life insurance and AD&D.
• Paid holidays.
• Paid time off.
• Potential annual discretionary bonuses.
• Potential stock options.
• Employee discount program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED