Retail Store Supervisor

Sunnyside•Bonita Springs, FL

About The Position

The Sunnyside Retail Store Supervisor supports the dispensary’s day-to-day operations in accordance with state law and company standards. The role directs staff workflow, performs store opening and closing procedures, handles escalated customer concerns, reinforces team culture, and represents the company’s mission to normalize, professionalize, and revolutionize cannabis. The supervisor also supports employee training and development and helps maintain a compliant, welcoming, clean, and safe store environment.

Requirements

High school diploma or equivalent.
Three to five years of customer service experience.
At least one year of experience leading or mentoring a team.
Excellent customer service skills.
Ability to learn and apply technical and product-related information in a professional, consultative manner.
Excellent communication, interpersonal, and persuasive skills.
Must be at least 21 years old.
Must comply with all legal and company regulations for working in the industry.
Must be legally authorized to work permanently in the United States without current or future employment-based visa sponsorship.
Ability to lift, carry, and balance up to 50 pounds, or 100 pounds with assistance.
Ability to walk or stand for extended periods.

Nice To Haves

Cannabis experience preferred.

Responsibilities

Perform store opening and closing procedures, including register preparation, inventory checks, inventory reconciliation, and inventory reporting during non-peak periods.
Facilitate onboarding and training for Lead Wellness Advisors and Wellness Advisors, including coaching on selling and cross-selling.
Respond to employee questions, concerns, and suggestions, and communicate team resource requirements to management.
Provide real-time performance coaching and feedback, and document and promptly escalate employee relations issues to management.
Direct team workflow by creating morning rosters and break sheets and delegating daily responsibilities.
Ensure team compliance with company policies and procedures and applicable state and local laws.
Manage escalated customer concerns and respond to complex or nonstandard product questions.
Investigate cash, point-of-sale, or product discrepancies and record or escalate them appropriately.
Troubleshoot technical issues or glitches in the point-of-sale system.
Verify inventory counts and cash deposit totals and reconcile discrepancies.
Maintain inventory of marketing assets, including fliers, merchandise, and promotional materials.
Maintain a clean and safe environment for employees and customers.