Retail Store Supervisor

Sunnyside • St. Petersburg, FL

4d • $21 - $23

About The Position

The Sunnyside Retail Store Supervisor supports the dispensary’s day-to-day operations in accordance with state law and company standards. The role directs staff workflow, regularly performs store opening and closing procedures, manages escalated customer concerns, reinforces team culture, and represents the company’s mission to normalize and professionalize cannabis. The supervisor also supports employee development through onboarding, training, coaching, and feedback, and applies retail business fundamentals, product knowledge, and compliance standards to daily operations.

Requirements

• High school diploma or equivalent.
• 3–5 years of customer service experience.
• At least 1 year of experience leading or mentoring a team.
• Excellent customer service skills.
• Ability to learn and apply technical and product-related information in a professional, consultative manner.
• Excellent communication, interpersonal, and persuasive skills.
• Must be at least 21 years old.
• Must comply with all legal and company regulations for working in the industry.
• Must be legally authorized to work in the United States permanently without current or future employment-based visa sponsorship.
• Ability to lift, carry, and balance up to 50 pounds, or 100 pounds with assistance.
• Ability to walk or stand for extended periods.

Nice To Haves

• Cannabis experience.
• Advanced cannabis product knowledge and knowledge of industry compliance standards.
• Experience leading hourly employees, including onboarding, training, coaching, and providing feedback.
• Knowledge of retail fundamentals such as inventory management, opening and closing procedures, daily work assignments, operational workflows, and sales goals.
• Strong decision-making, active listening, and problem-solving skills.
• Experience in a dynamic role combining problem solving, teamwork, technical skills, and customer service.

Responsibilities

• Perform store opening and closing procedures during non-peak periods, including register preparation, inventory activities, reconciliation, and reporting.
• Facilitate onboarding and training for Lead Wellness Advisors and Wellness Advisors, including coaching on selling and cross-selling techniques.
• Respond to employee questions, concerns, and suggestions, and communicate team resource requirements to management.
• Provide real-time performance coaching and feedback; document and escalate employee relations issues to management in a timely manner.
• Direct team workflow by creating morning rosters and break sheets and delegating daily responsibilities.
• Ensure team compliance with company policies and procedures and applicable state and local laws.
• Manage escalated customer concerns and respond to complex or nonstandard product questions.
• Investigate cash, point-of-sale, or product discrepancies and appropriately record or escalate them.
• Troubleshoot technical issues or glitches in the point-of-sale system.
• Verify inventory counts and cash deposit totals and reconcile discrepancies.
• Maintain inventory of marketing assets, including flyers, merchandise, and promotional materials.
• Maintain a clean and safe environment for employees and customers.

Benefits

• Major medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) matching program.
• FSA/HSA programs.
• LTD/STD options.
• Life insurance and AD&D.
• Paid holidays.
• Paid time off.
• Potential annual discretionary bonuses.
• Potential stock options.
• Employee discount program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED