Retail Store Supervisor

Essential Employment Services•Seymour, CT

About The Position

The Retail Supervisor supports the daily operations and overall success of a cannabis dispensary. The role leads by example, provides exceptional customer service, and motivates team members to maintain high standards of efficiency, productivity, and accuracy. The supervisor assists patients by answering questions, creating a welcoming environment, and supporting a comfortable, compliant purchasing experience. Responsibilities include overseeing store operations, guiding Patient Service Providers (PSPs), supporting inventory management, and ensuring compliance with state regulations. The supervisor serves as the Person in Charge during opening and closing procedures.

Requirements

High school diploma or equivalent.
Experience working in a dispensary.
Ability to manage multiple projects, set priorities, and meet deadlines.
Experience frequently interacting with customers, fulfilling requests, and addressing customer issues, questions, or suggestions.
Ability to handle a busy atmosphere.
Good interpersonal skills and a demonstrated ability to positively influence people.
Ability to work in a fast-paced environment, manage high-stress situations, and adapt flexibly when needed.
Excellent verbal and written communication and leadership skills.
Ability to accept constructive criticism and guidance and offer the same to others in the department.
At least 21 years of age and authorized to work in the United States.
Proper employment documentation, reliable transportation, and a valid driver's license.
Ability to push, pull, or lift at least 50 pounds when relevant to job duties.
Ability to sit, squat, stand, kneel, bend, or walk throughout the workday and work in front of a computer for extended periods, as required by job duties.

Responsibilities

Ensure the dispensary operates smoothly and professionally.
Open and close the dispensary as a key holder.
Take direction from the District Manager and General Manager to execute store operations.
Enter data provided by the District Manager and General Manager to track KPI markers.
Maintain positive vendor relationships and place facility supply orders.
Help manage inventory, recalls, and pricing to meet cost and sales targets.
Contribute to staff morale and productivity.
Coordinate with the District Manager and General Manager to organize pop-up and marketing events.
Process transactions and become a subject matter expert on all functions of the Patient Service Provider role.
Prepare daily deposits for weekly cash pickup.
Receive product delivery orders and physically audit them.
Maintain customer service standards and handle customer inquiries and complaints.
Help patients choose products according to their ailments.
Verify patient allotments and eligibility to make purchases using the state system.
Take on additional duties as needed with a positive attitude.