Retail Store Supervisor

Sunnyside • Newark, OH

1d

About The Position

The Sunnyside Retail Store Supervisor supports the dispensary’s day-to-day operations in accordance with state law and company standards. The role directs staff workflow, regularly performs store opening and closing procedures, manages escalated customer concerns, reinforces team culture, and represents the company’s mission to normalize and professionalize cannabis. The position combines team leadership, retail operations, compliance, customer service, and technical troubleshooting.

Requirements

• High school diploma or equivalent.
• 3–5 years of customer service experience.
• At least 1 year of experience leading or mentoring a team.
• Excellent customer service skills.
• Ability to learn and apply technical and product-related information in a professional, consultative manner.
• Excellent communication, interpersonal, and persuasive skills.
• Must be at least 21 years old.
• Must comply with applicable legal and company regulations for working in the cannabis industry.
• Must be legally authorized to work in the United States permanently without current or future employment-based visa sponsorship.
• Ability to lift, carry, and balance up to 50 pounds, or 100 pounds with assistance.
• Ability to walk or stand for extended periods.

Nice To Haves

• Cannabis experience.
• Experience leading a team of hourly employees, including onboarding, training, coaching, and providing feedback.
• Knowledge of retail business fundamentals, including inventory management, opening and closing procedures, assigning daily work, facilitating operational workflows, and driving sales goals.
• Elevated decision-making, active listening, and problem-solving skills.
• Advanced cannabis product knowledge and knowledge of industry compliance standards.
• Experience in a dynamic role combining problem solving, teamwork, technical skills, and customer service.

Responsibilities

• Perform store opening and closing procedures during non-peak periods, including register preparation, inventory checks, reconciliation, and reporting.
• Facilitate onboarding and training for Lead Wellness Advisors and Wellness Advisors, including coaching on selling and cross-selling techniques.
• Respond to employee questions, concerns, and suggestions, and communicate team resource requirements to management.
• Provide real-time performance coaching and feedback, and document and escalate employee relations issues to management.
• Direct team workflow by creating morning rosters and break sheets and delegating daily responsibilities.
• Ensure staff compliance with company policies and procedures and applicable state and local laws.
• Manage escalated customer concerns and answer complex or nonstandard product questions.
• Investigate cash, POS, and product discrepancies, and record or escalate issues appropriately.
• Troubleshoot technical issues or glitches in the POS system.
• Verify inventory counts and cash deposit totals and reconcile discrepancies.
• Maintain inventory of marketing assets, including fliers, merchandise, and promotional materials.
• Maintain a clean and safe environment for employees and customers.

Benefits

• Major medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) match program.
• FSA/HSA programs.
• Long- and short-term disability options.
• Life insurance and AD&D.
• Paid holidays.
• Paid time off.
• Possible annual discretionary bonuses.
• Possible stock options.
• Employee discount program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED