Retail Store Supervisor

Sunnyside • Saint Petersburg, FL

3d

About The Position

The Sunnyside Retail Store Supervisor supports the dispensary’s day-to-day operations in accordance with state law and company standards. The role directs staff workflow, regularly performs store opening and closing procedures, and manages escalated customer concerns. The supervisor reinforces team culture and represents the company’s mission to normalize, professionalize, and revolutionize cannabis. The role combines team leadership, retail operations, customer service, problem solving, technical skills, and knowledge of cannabis products and industry compliance.

Requirements

• High school diploma or equivalent.
• 3–5 years of customer service experience.
• At least 1 year of experience leading or mentoring a team.
• Excellent customer service skills.
• Demonstrated ability to learn and apply technical and product-related information in a professional, consultative manner.
• Excellent communication, interpersonal, and persuasive skills.
• Must be at least 21 years old.
• Must comply with legal and company regulations for working in the industry.
• Must be legally authorized to work in the United States permanently without current or future employment-based visa sponsorship.
• Ability to lift, carry, and balance up to 50 pounds, or 100 pounds with assistance.
• Ability to walk or stand for extended periods.

Nice To Haves

• Cannabis experience.
• Advanced cannabis product knowledge and knowledge of industry compliance standards.
• Experience leading a team of hourly employees, including onboarding, training, coaching, and providing feedback.
• Knowledge of retail fundamentals, including inventory management, opening and closing procedures, setting daily work assignments, facilitating operational workflows, and driving sales goals.
• Strong decision-making, active listening, and problem-solving skills.
• Experience in a dynamic role combining problem solving, teamwork, technical skills, and customer service.

Responsibilities

• Perform store opening and closing procedures during non-peak periods, including register preparation, inventory counts, inventory reconciliation, and reporting.
• Facilitate onboarding and training for Lead Wellness Advisors and Wellness Advisors, including coaching on selling and cross-selling.
• Respond to employees’ questions, concerns, and suggestions, and communicate team resource needs to management.
• Provide real-time performance coaching and feedback; document and promptly escalate employee relations issues to management.
• Direct team workflow by preparing morning rosters and break sheets and delegating daily responsibilities.
• Ensure team compliance with company policies and procedures, and state and local laws.
• Manage escalated customer concerns and answer complex or nonstandard product questions.
• Investigate cash, point-of-sale, and product discrepancies and document or escalate them appropriately.
• Troubleshoot technical issues with the point-of-sale system.
• Verify inventory counts and cash deposit totals and reconcile discrepancies.
• Maintain inventory of marketing assets, including flyers, merchandise, and promotional materials.
• Maintain a clean and safe environment for employees and customers.

Benefits

• Major medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) matching.
• Flexible spending and health savings account programs.
• Long-term and short-term disability options.
• Life insurance and accidental death and dismemberment coverage.
• Paid holidays.
• Paid time off.
• Potential annual discretionary bonuses.
• Potential stock options.
• Employee discount program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED