Supervisor, Retail Store

Holland America/Princess Alaska-Yukon Land Operations•Trapper Creek, AK

108d

About The Position

The Supervisor, Retail Store is a key part of motivating retail staff to help guests find souvenirs that connect them to their travel experiences. The position supports sales and guest engagement while overseeing daily retail operations, including employee scheduling, cash and credit card accountability, inventory, store presentation, and records. The supervisor also coordinates with other departments, maintains clean and organized work areas, and may monitor alarms and communicate during urgent or emergency incidents on the property.

Requirements

Must pass a pre-employment background check.
Must be eligible to work in the United States; the employer is unable to sponsor or take over sponsorship of employment visas at this time.
Must be able to lift 50 lbs./23 kg.
Ability to organize and prioritize work and maintain attention to time constraints in a team or group environment.
Ability to work in a fast-paced environment with multiple tasks and external influences.
Ability to work independently with minimal supervision while achieving daily goals.
Ability to support and comply with company policies, procedures, guidelines, and health and safety standards.
Ability to stand, walk, and work on feet for a minimum of 8 hours per day.

Responsibilities

Assist in motivating the sales team and engaging guests.
Develop employee schedules and monitor timecards daily.
Oversee opening and closing of retail venues, including proper cash and credit card transactions and accountability.
Manage inventory and warehouse activities, including receiving, ticketing, and distributing merchandise.
Supervise periodic physical inventories and address potential count discrepancies.
Generate maximum sales while providing excellent customer service and maintaining a positive work environment.
Communicate and coordinate with multiple departments in a friendly and professional manner.
Maintain records, reports, logs, and files in accordance with company policies, procedures, and guidelines.
Oversee store product displays and presentation, including stocking and replenishing merchandise.
May monitor alarms and communicate with guests, employees, security, management, and emergency personnel during urgent or emergent medical and non-medical incidents on the property.
Keep work areas organized, clean, and sanitized.