Supervisor Regional Support

Anywhere Integrated Services•San Francisco, CA

About The Position

The Regional Support Specialist Supervisor provides administrative, operational, and customer service support to branch offices, leaders, and agents across a pod of offices. The role is the first point of escalation for questions and issues, manages team workflow and office coverage, and coaches Regional Support Specialists. Alongside supervisor responsibilities, the position serves as a Regional Support Specialist/Director of Sales in a particular office. The RSS/DOS team works across a group of offices each week to support agent transactions, liaise with departments and business partners, handle general office administration, and provide customer service. The position contributes to the company’s goal of helping agents live exceptional lives. The supervisor supports branch managers and RSS leadership, coordinates team huddles, manages compliance issues, and may work on special projects. Office support includes coordinating with facilities and IT to keep office items working, maintaining supplies and mail distribution, and greeting and directing agents and customers. Agent support includes providing attentive service, answering technology, process, and operational questions, fostering an inclusive office culture, and assisting with agent onboarding. Transaction support includes processing transactions accurately and efficiently, scanning physical checks when needed, following up on missing documentation or transaction issues, updating MLS and Transaction Manager databases, and reviewing Trident and Transaction Manager systems and resolving issues submitted through OnBase. The role also supports branch managers with promotional items, sales meetings, new-agent orientations, and office culture. Other duties may be assigned, and responsibilities may change with or without notice.

Requirements

At least 2 years of in-office branch support experience.
Strong written and verbal communication skills.
Technological proficiency, including familiarity with operating systems on PCs and Macs and the ability to navigate computer software.
Proficiency with Microsoft Office.
Ability to communicate effectively with agents, Branch Managers, and operational support teams.
Customer-focused and delivery-oriented, with the ability to multitask.
Willingness to adjust priorities as needed.

Nice To Haves

At least 1 year of customer service experience.
Prior real estate office experience.

Responsibilities

Serve as the first point of escalation for questions and issues.
Manage RSS workflow and employee absences and ensure office coverage.
Coach RSS team members and provide performance feedback to RSS leadership.
Serve as liaison to Branch Managers in the assigned pod.
Manage RSS team huddles and compliance issues in the pod.
Work on special projects as needed.
Coordinate with facilities and IT partners to keep office items in working order.
Ensure office supplies are stocked and organized and distribute mail.
Greet and direct agents and customers as needed.
Provide service to agents and clients visiting offices and answer technology, process, and operational questions.
Promote a friendly, inclusive office culture and support the agent value proposition.
Work with the Agent Onboarding Team to support agent onboarding as needed.
Process agent transactions accurately and efficiently, supporting timely commission payments and avoiding adjustments.
Scan physical checks as needed.
Follow up on missing documentation and escalate transactional issues as needed.
Enter and update database information in MLS and Transaction Manager.
Review Trident and Transaction Manager systems and resolve issues submitted through OnBase.
Support Branch Managers with office promotional items, sales meetings, new-agent orientations, and office culture.
Perform other duties as assigned.