Regional Support Supervisor

State of Utah • Salt Lake City, UT

6d • Hybrid

About The Position

The Regional Support Supervisor oversees employee management and regional support programs for the Department of Health and Human Services. The role coordinates recruitment and hiring with DHRM; hires, trains, assigns workloads, evaluates performance, and manages terminations. It develops program goals using Results-Based Accountability (RBA), analyzes data, reports quarterly outcomes, and adjusts practices to improve effectiveness.

The position writes DHHS contracts in SharePoint in accordance with procurement laws and guidelines, including Agreement/Procurement Requests, Scopes of Work, outcome measures, and risk assessments. It coordinates contract monitoring with the Office of Service Review and collaborates with DHHS operating units and private providers on system-wide initiatives. Additional duties include monitoring 211 Community and DHHS contracts, maintaining a service directory, delivering statewide UFACET training, organizing annual Provider Fairs, and serving as a system expert in regional and multi-agency meetings.

The supervisor coordinates with the Intensive Care Coordination Program on Purchase Service Agreements and manages the referral process. The role also supports the Families First Prevention Services Act by tracking Qualified Residential Treatment Program (QRTP) accreditation and requirements and monitoring the 24/7 nursing contract for QRTP providers. The position is full-time and hybrid, based at 195 North 1950 West, Salt Lake City, Utah. A background check is required; a drug test is not required.

Requirements

• At least 3 years of supervisory experience.
• At least 5 years working with the private provider network or the Department of Health and Human Services.
• Excellent writing, communication, and presentation skills.
• Ability to speak up in meetings and address issues.
• Ability to organize and manage one's own time effectively and help others manage their time effectively.
• Ability to work independently.

Nice To Haves

• Bachelor's degree in a social service-related field, or equivalent experience working in a social service-related field.
• Extensive experience with the provider network and services offered through DHHS.
• Ability to observe trends and patterns and develop plans to address issues.
• Ability to teach new concepts and ideas.
• Experience implementing contracts and reporting outcome data.
• Experience developing and implementing policy.
• Experience using Results-Based Accountability.

Responsibilities

• Coordinate recruitment and hiring of new employees with DHRM.
• Manage employees, including hiring, training, determining and delegating workloads, evaluating performance, and managing terminations.
• Develop program goals using Results-Based Accountability (RBA), collect and analyze data, report quarterly outcomes, and adjust practices to improve program effectiveness.
• Write DHHS contracts in SharePoint according to procurement laws and guidelines, including Agreement/Procurement Requests (APR), Scopes of Work (SOW), outcome measures, and risk assessments.
• Coordinate with the Office of Service Review to monitor procured contracts for compliance with contract expectations and outcome measures.
• Collaborate with DHHS operating units and private providers to support system-wide initiatives.
• Monitor 211 Community and DHHS contracts and identify ways to improve structures and processes.
• Maintain an active and accurate service directory to support use of available services.
• Provide statewide UFACET initial and recertification training.
• Organize and implement an annual Provider Fair for each region throughout the state.
• Serve as a system expert in regional meetings and multi-agency staffings.
• Coordinate with the Intensive Care Coordination Program to ensure proper use of Purchase Service Agreements for clinical and wraparound services.
• Manage the Intensive Care Coordination referral process.
• Support the Families First Prevention Services Act by tracking QRTP accreditation and additional QRTP requirements.
• Monitor the 24/7 nursing contract for QRTP providers.

Benefits

• Eligible for a full benefits package.
• Job stability within a well-established organization.
• Career growth, skill development, and leadership opportunities.
• Meaningful work that benefits the community and supports organizational goals.
• Supportive work environment that values cooperation, strong work ethics, and mutual support.
• Work-life balance is emphasized.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed