Regional Support Supervisor - Columbia, SC

Anywhere Integrated Services • Columbia, SC

2d

About The Position

Anywhere Real Estate is hiring a Regional Support Supervisor for Coldwell Banker Realty. The position leads Regional Support Lead team members who directly manage Regional Support Specialists. It is responsible for the team's efficiency and product quality, while helping develop its culture. The primary focus is hiring, training, developing, and engaging Regional Support Leads, and indirectly supporting their supervision of Specialists.

The supervisor serves as the main point of contact for Regional Support Leads in an assigned market, liaises with branch leadership and RVPs, and supports customer service and process improvement. The role works with marketing and field leadership to build agent awareness and understanding of services, including for newly affiliated or pending-affiliation agents. The position is based in Columbia, South Carolina; remote work capability is required.

Requirements

• 5–7 years of business experience.
• Ability to provide employee feedback through coaching and training, motivate staff, lead by example, and take on additional duties as needed.
• Ability to work remotely with urgency in a fast-paced, high-volume, paperless environment while ensuring team work quality.
• Excellent verbal and written communication skills.
• A people-first approach.
• Ability to coach the team to provide exceptional customer service throughout the transaction process.
• Ability to learn and navigate multiple software systems with a high level of competency.
• Demonstrated ability to identify and resolve problems in a timely manner, thoughtfully gather and analyze information, and maintain confidentiality.
• Ability to collaborate effectively with different departments and leaders.
• Adaptability and ability to prioritize and manage competing demands, with willingness to try new things.

Nice To Haves

• 2–3 years of previous supervisory experience strongly preferred.
• Prior real estate experience strongly preferred.
• Prior customer service experience strongly preferred.

Responsibilities

• Lead Regional Support Leads to drive team success.
• Manage hiring, interviewing, and onboarding.
• Provide staff orientation, training, and ongoing development.
• Prepare staff schedules, manage vacation requests, and review and approve timecards.
• Conduct annual performance reviews and manage performance as needed.
• Serve as the main point of contact for Regional Support Leads in an assigned market.
• Act as a liaison to branch leadership and RVPs.
• Serve as a knowledge expert on non-CES deals.
• Identify customer needs, take proactive steps to maintain positive experiences, and resolve customer complaints and issues promptly and effectively.
• Work with marketing and field leadership to build agent awareness and understanding of services and position services to newly affiliated or pending-affiliation agents.
• Continuously evaluate procedures and identify improvements and efficiencies.
• Analyze customer feedback and prepare reports for review and recommendation.
• Work with other teams within the center to seek overall improvements for the assigned LOCs.

Benefits

• Medical, dental, and vision benefits.
• Short-term and long-term disability benefits.
• AD&D insurance.
• 401(k) savings plan with company match.
• Paid time off, including holidays, vacation time, and sick time.
• Paid family and paternity leave.
• Life insurance.
• Business travel accident insurance.
• Access to LinkedIn Learning.
• Tuition reimbursement for approved programs.
• Employee referral program.
• Adoption assistance program.
• Employee assistance program.
• Health and wellness program and incentives.
• Employee discounts.
• Employee Resource Groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed