Regional Support Supervisor - Columbia, SC

Anywhere • Columbia, SC

2d

About The Position

Anywhere Real Estate’s Coldwell Banker Realty is hiring a Regional Support Supervisor to lead Regional Support Leads who directly manage Regional Support Specialists. The role is responsible for driving team efficiency and product quality while developing and building the team’s culture. Its primary focus is hiring, training, developing, and engaging Regional Support Leads, and indirectly supporting their supervision of the Specialists on their teams.

The supervisor serves as the main point of contact for Regional Support Leads in an assigned market, liaising with branch leadership and RVPs. The role supports customer service and transaction processes, works with marketing and field leadership to build awareness of services among agents, and seeks improvements to procedures and team operations. The position is based in Columbia, South Carolina; the posting also notes the ability to work remotely in a fast-paced, high-volume paperless environment.

Requirements

• 5–7 years of business experience.
• Ability to coach and train employees, provide feedback, motivate staff, and lead by example; willingness to take on additional duties as needed.
• Ability to work remotely with a sense of urgency in a fast-paced, high-volume paperless environment while ensuring team members produce quality work.
• Excellent verbal and written communication skills.
• People-first approach and ability to coach the team to provide exceptional customer service throughout the transaction process.
• Ability to learn and navigate multiple software systems with a high level of competency.
• Ability to identify and resolve problems in a timely manner, gather and thoughtfully analyze information, and maintain confidentiality.
• Demonstrated ability to collaborate effectively with different departments and leaders.
• Adaptability, ability to prioritize and manage competing demands, and willingness to try new things.

Nice To Haves

• 2–3 years of previous supervisory experience is strongly preferred.
• Prior real estate and customer service experience are strongly preferred.

Responsibilities

• Lead a team of Regional Support Leads to drive team success.
• Manage hiring, interviewing, and onboarding.
• Provide staff orientation, training, and ongoing development.
• Prepare staff schedules, manage vacation requests, and review and approve timecards.
• Conduct annual performance reviews and manage performance as needed.
• Serve as the main point of contact for Regional Support Leads within an assigned market.
• Act as liaison to branch leadership and RVPs.
• Serve as the knowledge expert for a non-CES deal.
• Identify customer needs, take proactive steps to maintain positive experiences, and resolve customer complaints and issues in a timely and effective manner.
• Work with marketing and field leadership to build agent awareness and understanding of services and position services to newly affiliated or pending-affiliation agents.
• Evaluate procedures continuously and seek improvements and efficiencies.
• Analyze customer feedback and prepare reports for review and recommendation.
• Work with other teams within the center to seek overall improvements for LOC(s).

Benefits

• Medical, dental, and vision benefits.
• Short-term and long-term disability benefits.
• AD&D insurance.
• 401(k) savings plan with company match.
• Paid time off, including holidays, vacation time, and sick time.
• Paid family and paternity leave.
• Life insurance.
• Business travel accident insurance.
• Access to LinkedIn Learning for all employees.
• Tuition reimbursement for approved programs.
• Employee referral program.
• Adoption assistance program.
• Employee assistance program.
• Health and wellness program and incentives.
• Employee discounts.
• Employee resource groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed