Regional Support Supervisor - Spanish Preferred

Altura Credit Union•Moreno Valley, CA

10h

About The Position

The Regional Support Supervisor ensures that every Member receives a warm, positive Altura Credit Union experience. The role assists with coaching and supervising team members and motivating branch staff to meet and exceed Member expectations while consistently applying the credit union’s Core Values: Caring, Curiosity, Community, Courage, and Resilience. The supervisor takes ownership of Member service from start to finish. The position supports branch operations and compliance, performs transactions and reviews, assists with staff training, handles Member inquiries, and helps maintain the branch’s professional appearance. It also assists with supervising branch staff in accordance with applicable policies, procedures, laws, and the credit union’s strategic plan.

Requirements

High school diploma or equivalent.
At least three years of experience in the financial services industry.
Experience handling cash.
Notary Public commission.

Responsibilities

Follow compliance requirements, policies, and procedures to preserve the operational integrity of the branch network.
Perform Symitar functions and assist with certifications, reviews, verifications, inspections, vault and TCR balancing, cash limits, and maintaining sufficient currency and coin.
Work in operational roles as needed to expedite Member transactions and minimize wait times, including teller services, new accounts, fraud processing, loan signings, wire transfers, Member research, and Welcome Center assistance.
Deliver excellent Member service and support continuous improvement as reflected in Member survey scores.
Assist with on-the-job training for new Tellers, Branch Services Representatives, and Financial Services Representatives, including cash handling and balancing, negotiable instruments, opening accounts, cross-selling for referrals, and other products.
Assist team members with difficult internal transactions or Member inquiries.
Approve checks, new memberships and accounts, and other transactions within established guidelines and limits.
Assist with opening and closing the branch.
Maintain the branch’s professional appearance, cleanliness, and organization.
Assist with supervising branch staff in accordance with applicable policies, procedures, state and federal laws, and the credit union’s strategic plan.