Program Supervisor - FHC (Spanish speaking preferred)

NYU Langone Health • Brooklyn, NY

18h

About The Position

The Program Supervisor manages the day-to-day operations of a grant-funded program serving people living with HIV/AIDS (PLWHA), including implementing program activities, providing case management, assessing patients, creating care plans, facilitating case conferences, and coordinating with Dental Care Team members and Operational Leadership. The role establishes sustainable pathways that support compliance with and completion of oral health treatment plans across the Family Health Centers network.

The supervisor ensures program interventions and documentation meet funder and Family Health Centers quality standards, and provides ongoing patient assessment and navigation services as required by the grant. In collaboration with the Network HIV Director, the supervisor evaluates program quality and grant deliverables and makes adjustments to program activities and workflows as needed. Spanish speaking is preferred.

Requirements

• Bachelor's degree and two years of relevant supervisory experience, or an equivalent combination of education and experience.
• Excellent interpersonal, verbal, written communication, and organizational skills.
• Knowledge of standard office software, including word-processing, spreadsheet, and database software; Microsoft Office is preferred.
• Ability to multitask and coordinate multiple assignments.
• Ability to interpret and implement policies and procedures and communicate detailed information effectively to diverse populations, verbally and in writing.
• Excellent problem-solving skills.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Spanish speaking.
• Proficiency with Microsoft Office.

Responsibilities

• Oversee planning and implementation of the Comprehensive Plan to establish sustainable linkages to dental care for PLWHA across the Family Health Center network.
• Manage daily program operations, including providing direct patient assistance and ensuring appropriate service provision and documentation.
• Facilitate interdisciplinary communication between HIV and Dental Care Team members and oversee program compliance with funder and internal standards for high-quality care.
• Assess patients, including initial social services, logistical, benefits, and oral health considerations.
• Conduct regular reassessments as specified by the grant.
• Review documentation regularly to ensure service and reporting quality, and address identified gaps in care or documentation.
• Collaborate with Operational Leadership to create and implement enhanced training materials, including asynchronous learning modules for the Graduate Dental Education curriculum.
• Support treatment coordination using electronic health records, including Epic.
• Participate in Viremia Rounds and HIV Quality Improvement meetings and support the patient Community Advisory Board.
• Participate in program assessment by capturing and using qualitative and quantitative data to evaluate program success.
• Collaborate with the Network HIV Director on program quality, evaluation, grant deliverables, and workflow changes.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits and wellness package
• Financial security benefits
• Generous time-off program
• Employee resource groups for peer support
• Holistic employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive care

What This Job Offers

• Job Type: Full-time
• Career Level: Manager