Regional Support Supervisor
About The Position
The Regional Support Supervisor coordinates regional support services and oversees employees, provider relationships, contracts, and program outcomes. The role collaborates with the Department of Health and Human Services (DHHS), other state operating units, and private providers to support system-wide initiatives and improve services. It also serves as a system expert in regional meetings and multi-agency staffings. The supervisor manages the Intensive Care Coordination referral process and coordinates use of Purchase Service Agreements for clinical and wraparound services. The position supports Families First Prevention Services Act requirements, including tracking Qualified Residential Treatment Program (QRTP) accreditation and other QRTP requirements, and monitors the 24/7 nursing contract for QRTP providers. The position is hybrid and based in Salt Lake City, Utah.
Requirements
- At least 3 years of supervisory experience.
- At least 5 years of experience working with the private provider network or the Department of Health and Human Services.
- Excellent writing, communication, and presentation skills.
- Ability to speak up in meetings and address issues.
- Ability to organize and manage personal time effectively and help others manage their time effectively.
- Ability to work independently.
Nice To Haves
- Bachelor's degree in a social-service-related field, or equivalent experience working in a social-service-related field.
- Extensive experience with the provider network and services offered through DHHS.
- Ability to observe trends and patterns and develop plans to address issues.
- Ability to teach new concepts and ideas.
- Experience implementing contracts and reporting outcome data.
- Experience developing and implementing policy.
- Experience using Results-Based Accountability.
Responsibilities
- Coordinate recruitment and hiring of new employees with DHRM.
- Manage employees, including hiring, training, assigning and delegating workloads, evaluating performance, and managing terminations.
- Develop program goals using Results-Based Accountability (RBA), collect and analyze data, report quarterly outcomes, and adjust practices to improve program effectiveness.
- Use SharePoint to prepare DHHS contracts in accordance with procurement laws and guidelines, including Agreement/Procurement Requests (APR), Scopes of Work (SOW), outcome measures, and risk assessments.
- Coordinate with the Office of Service Review to monitor procured contracts for compliance with contract expectations and outcome measures.
- Collaborate with DHHS operating units and private providers on system-wide initiatives.
- Monitor 211 Community and DHHS contracts and identify opportunities to improve their structure and processes.
- Maintain an accurate, active service directory to promote use of available services.
- Provide statewide UFACET initial and recertification training.
- Organize and implement an annual Provider Fair for each region throughout the state.
- Serve as a system expert in regional meetings and multi-agency staffings.
- Coordinate with the Intensive Care Coordination Program to ensure proper use of Purchase Service Agreements for clinical and wraparound services.
- Manage the Intensive Care Coordination referral process.
- Support FFPSA by tracking QRTP accreditation and other QRTP requirements.
- Monitor the 24/7 nursing contract for QRTP providers.
Benefits
- Full benefits package eligibility.
- Job stability.
- Career growth and leadership opportunities.
- Meaningful work supporting the community and organizational goals.
- Supportive work environment.
- Work/life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
