Regional Sales Support Supervisor

Paragon 28, Inc.•Englewood, CO

11h

About The Position

The Regional Sales Support Supervisor ensures timely processing of sales orders and billing throughout the Order-to-Cash process, as well as appropriate product allocation for confirmed and projected case volumes across regional Sales Agencies and the facilities they support. The role drives the Asset Measure program and maximizes asset utilization across Paragon28 Sales Agencies in the region. The supervisor oversees daily sales support operations, coordinating processes and key administrative and logistical functions while aligning sales, warehouse, customer service, and other cross-functional teams. The role monitors workflows, supports regional training and onboarding, manages order-related activities, and maintains strong communication across the team. It also provides employee leadership through coaching, regular one-on-one meetings, addressing performance and process issues, and promoting continuous improvement.

Requirements

3–5+ years of sales support experience in customer support, billing, inventory management, a similar capacity, or relevant experience.
2+ years of supervisory or managerial experience.
Bachelor’s degree preferred; an Associate degree (A.A.) or equivalent from a two-year college or technical school, or an equivalent combination of education and experience.
Intermediate-level understanding of Microsoft systems, specifically Excel and PowerPoint.
Ability to speak effectively with groups of customers and employees of the organization.
Ability to define problems, collect data, establish facts, solve problems, and draw valid conclusions.

Nice To Haves

Previous experience at a medical device company.
Experience with SAP (ERP system).

Responsibilities

Serve as the primary point of contact for the regional Order-to-Cash process from case creation through sales order invoicing, ensuring timely resolution of requests.
Identify regional improvement opportunities through one-on-one meetings and partner with employees on action plans and development goals.
Release stock transport orders to the warehouse for processing on a rotating schedule.
Train and onboard new hires on company procedures, systems, and performance expectations.
Use system tools to monitor due dates, inventory transfers, and changes in demand to minimize lost inventory.
Partner with Marketing, Product Development, and Distribution to support New Product Introductions, phase-in/phase-out transitions, and field requirements.
Ensure timely processing of orders received by phone, mobile application, or email for assigned sales regions.
Approve agency hardware allocations and monitor overdue loaners to improve asset utilization.
Support inventory allocations and pullbacks during monthly and bi-monthly consignment reviews.
Drive inventory utilization and optimization of agency assets.
Provide Asset Measure Program training to Sales Agents and management.
Develop corrective action plans for underperforming agencies and identify and share best practices from high-performing agencies.
Prepare and distribute monthly and ad hoc reports on KPIs, inventory performance, and asset utilization.
Coordinate with Warehouse and cross-functional teams to resolve order issues, prioritize urgent requests, and ensure efficient processing.
Perform other duties as assigned.