Supervisor, Sales Support

Quirch Foods • Hammond, IN

5d

About The Position

The Supervisor, Sales Support leads and mentors a team of sales support specialists and oversees the processes that support customer orders and sales activities. The role ensures accurate, timely order fulfillment, assists with customer inquiries and issue resolution, and coordinates with sales representatives to support communication throughout the sales process.

The position maintains records of sales activities, customer interactions, and order details; identifies and implements process improvements; and prepares reports for senior management on sales support activities, order status, and customer feedback. It also assists with inventory management in coordination with the warehouse team and ensures adherence to company policies, procedures, and industry regulations.

Requirements

• Bachelor’s degree in Business Administration, Sales, or a related field.
• 3–5 years of experience in sales support or a related role.
• At least 2 years of experience in a supervisory position.
• Proficiency in sales support software, CRM systems, and Microsoft Office Suite.
• Excellent verbal and written communication skills, with the ability to interact effectively with customers and team members.
• Strong organizational and multitasking abilities to manage various aspects of sales support operations.
• Proven problem-solving skills to address and resolve customer issues and operational challenges.
• Demonstrated leadership and team management skills, including the ability to motivate and develop team members.
• Strong attention to detail to ensure accuracy in order processing and documentation.

Responsibilities

• Supervise and mentor sales support specialists by providing guidance, training, and performance feedback.
• Oversee order processing to ensure accuracy and timely fulfillment of customer orders.
• Assist with customer inquiries, resolve issues, and support customer satisfaction.
• Coordinate with sales representatives to provide seamless communication and support throughout the sales process.
• Maintain accurate records of sales activities, customer interactions, and order details.
• Identify and implement process improvements to improve the efficiency and effectiveness of sales support.
• Prepare and present reports to senior management on sales support activities, order status, and customer feedback.
• Assist with inventory management, including tracking stock levels and coordinating with the warehouse team.
• Ensure compliance with company policies, procedures, and industry regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager