Regional Supervisor

WGA Legacy Property Management•Houston, TX

About The Position

The Regional Supervisor is responsible for the daily operations and overall performance of a portfolio of A-B Class properties. The role oversees property maintenance, asset management, accounting, and marketing, and contributes to strategic decisions affecting these functions. The supervisor resolves escalated operational issues that require coordination across departments and ensures properties are financially sound, well maintained, and operated consistently with company procedures. The position oversees property managers, assistant managers, leasing staff, maintenance staff, and other personnel at assigned properties. Supervisory duties include interviewing, hiring, training, developing, directing, evaluating, and, when necessary, terminating employees in accordance with company policies and applicable laws. The role reports to the Director of Operations and is functionally accountable to the Director of Compliance and the CEO. The Regional Supervisor reviews property operations, occupancy, rent schedules, expenditures, income, invoices, financials, renewals, concessions, budgets, maintenance, and marketing plans. The position also inspects properties and vacant apartments, oversees resident relations, supports training and budgeting, and travels systematically between Texas and Florida and to company locations. The role may provide coverage in other positions, including property or assistant manager duties and, for short periods, Director of Operations responsibilities.

Requirements

At least 5 years of supervisory experience.
High-rise experience.
Working knowledge of applicable local and federal housing laws.
Knowledge of property maintenance, property marketing, and the financial aspects of property management.
Knowledge of employment laws related to equal opportunity, hiring, and training.
Strong supervisory, personnel management, and organizational skills.
Ability to delegate and communicate property management policies and procedures.
Computer literacy and proficiency in Word, PowerPoint, and Excel.
Experience with Resman property management software.
Excellent verbal and written communication, problem-solving, decision-making, interpersonal, and time-management skills.
Ability to work under pressure, meet deadlines, multitask, and handle shifting priorities in a fast-paced growth environment.
Willingness and ability to travel to company locations and perform duties across the property portfolio.
Commitment to the company's goals and philosophy.
Comfort working directly with asset ownership.
Ability to work outside one's comfort zone and provide recommendations for organizational improvements.
Ability to multitask across roles and provide timely input on operations and company culture.
Self-sufficient and able to deliver work without micromanagement or supervision.
Demonstrated proficiency with internet, word processing, spreadsheet, and database management programs for reports and employment documents.
Mathematical skills to perform calculations and complete financial records, budgets, and fiscal reporting.
Management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.
Employment history demonstrating property management, sales, marketing, and customer service experience sufficient to manage apartment community operations.
Ability to pass a background check and drug test.

Nice To Haves

CAM HAA Certification.
CAPS HAA certification.
Three years of property management experience.
Preferably, strong proficiency in property management software such as Resman.

Responsibilities

Hire, train, supervise, and develop employees in accordance with company policies and directives; complete timely performance evaluations and assist managers with site-level employees.
Direct, coordinate, and evaluate property staff, including property managers, assistant managers, leasing staff, and maintenance personnel.
Monitor property operations and recommend improvements; review occupancy and recommend rent schedules and increases.
Review and audit property administrative, accounting, and maintenance operations for compliance with established policies and procedures, and approve exceptions.
Oversee the resolution of resident relations issues.
Ensure invoices and financials are ready by month end.
Monitor property expenditures and income on a weekly basis.
Manage renewal schedules and concessions to ensure they comply with company policy.
Inspect properties and vacant apartments to ensure standards and market-ready condition; evaluate maintenance, grounds, and housekeeping operations.
Assist with annual operating and capital budgets and monitor budget performance.
Review expenditures against specified budgetary guidelines.
Assist in developing and implementing property management training programs.
Review and optimize each property's marketing plan.
Travel between Texas and Florida and to company locations to manage the property portfolio.
Conduct exterior property walks for asset preservation at each location.
Maintain portfolio asset performance during repositioning and heavy rehabilitation.
Communicate with teams, ownership, managers, upper management, customers, and residents.
Provide coverage in other roles as required, including assistant manager or property manager duties and short-term coverage of Director of Operations duties.
Provide recommendations for processes or organizational areas that need improvement and contribute timely input to operations and company culture.