Supervisor Regional Support
About The Position
The Regional Support Specialist Supervisor provides administrative, operational, and customer service support to branch offices, leaders, and agents across a pod of offices. The role is the first point of escalation for questions and issues, manages team workflow and office coverage, and coaches Regional Support Specialists. Alongside supervisory responsibilities, the position serves as an RSS/DOS in a particular office. The RSS/DOS team works across a group of offices each week, supporting agent transactions, liaising with departments and business partners, and providing general office administration and customer service. The position contributes to helping agents live exceptional lives. The supervisor oversees support activities including office organization, agent and client service, transaction processing and compliance, and assistance to branch leaders. Duties may change, and other duties may be assigned.
Requirements
- At least 2 years of in-office branch support experience.
- Strong written and verbal communication skills.
- Technological proficiency, including familiarity with operating systems on PCs and Macs and the ability to navigate computer software.
- Proficiency with Microsoft Office.
- Ability to communicate effectively with agents, Branch Managers, and operational support teams.
- Customer-focused and delivery-oriented, with the ability to multitask.
- Willingness to adjust priorities as needed.
Nice To Haves
- At least 1 year of customer service experience.
- Prior real estate office experience.
Responsibilities
- Serve as the first point of escalation for questions and issues.
- Manage Regional Support Specialist workflow and employee absences.
- Coach Regional Support Specialists in the pod as opportunities arise.
- Liaise with Branch Managers in the pod.
- Support RSS Leadership with performance feedback.
- Manage RSS team huddles in the pod.
- Manage compliance issues and work on special projects as needed.
- Coordinate with facilities and IT partners to help keep office items in working order.
- Ensure office supplies are stocked and organized and mail is distributed.
- Greet and direct agents and customers as needed.
- Provide service to agents and clients visiting offices and promote available support teams.
- Help agents with technology, process, and operational questions.
- Promote a friendly, inclusive office culture and support agent onboarding as needed.
- Ensure agent transactions are processed efficiently and accurately, with timely commission payments and avoided adjustments.
- Scan physical checks as needed; follow up on missing documentation and escalate transaction issues as needed.
- Enter and update database information, including MLS and Transaction Manager.
- Review Trident and Transaction Manager systems and submit issue resolutions through OnBase.
- Support Branch Managers with promotional items, sales meetings, new agent orientations, and office culture as needed.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision benefits.
- Short-term and long-term disability benefits and AD&D.
- 401(k) savings plan with company match.
- Paid time off, including holidays, vacation time, and sick time.
- Paid family and paternity leave.
- Life insurance.
- Business travel accident insurance.
- Access to LinkedIn Learning.
- Employee referral program.
- Adoption assistance program.
- Employee assistance program.
- Health and wellness program and incentives.
- Employee discounts.
- Employee resource groups.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
