Personal Banker (Spanish preferred)
About The Position
The Personal Banker serves as a trusted advisor to individuals and businesses in KeyBank communities. The role engages clients in person and through proactive calling to uncover financial needs and provide customized guidance and solutions that support financial wellness. As part of the branch team, the Personal Banker attracts new clients and develops existing relationships around clients’ financial goals. The position calls for a client-first, sales-driven, self-motivated, and competitive individual with strong teamwork and communication skills. The Personal Banker opens personal and business accounts and supports branch operations, including helping clients with teller transactions as needed. The role builds partnerships with branch teammates and other business partners, follows operational, risk, security, and audit policies, and documents client interactions appropriately. The position works Saturdays as directed by management. Duties and activities may change or be assigned as needed.
Requirements
- High school diploma, GED, or equivalent business experience.
- At least 1 year of experience developing customer relationships, achieving sales goals, and building referral sources.
- Understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
- Foundational knowledge of client sales and service techniques, including tele-consulting, outside calling, prospecting, and networking.
- Experience influencing business partners and leveraging centers of influence.
- Working knowledge of PCs, MS Windows, and Office products, including Word and Excel.
- Working knowledge of digital technology, including mobile devices, apps, and web browsing, and ability to educate clients on Key’s digital platforms and capabilities.
- Knowledge of client accounts and banking relationships, and sound judgment with clients and transactions.
- Ability to achieve sales and referral goals through appointments and quality conversations, using lead lists, walk-ins, and professional contacts.
- Strong work ethic and integrity.
- Excellent time-management skills.
- Ability to build and nurture client relationships, identify prospective clients, understand needs, convert prospects, and deepen existing relationships with suitable products and services.
- Ability to address client needs, resolve issues promptly, and provide positive client service.
- Ability to evaluate financial information and recommend strategies based on clients’ financial health.
- Ability to understand and manage risks associated with banking operations and client transactions.
- Strong verbal and non-verbal communication skills.
- Ability to handle cash transactions accurately and efficiently.
- Ability to routinely and frequently operate a motor vehicle with a valid driver’s license.
- Ability to meet physical demands including prolonged standing, frequent hand use and forward reaching, occasional bending and lifting, and frequent lifting of 1–10 pounds and occasional lifting up to 30 pounds.
Nice To Haves
- Bachelor’s degree.
- Comfort interacting with small business clients, overcoming objections, and asking fact-finding questions to be helpful.
- Notary license.
- Spanish language skills are preferred, as indicated in the job title.
Responsibilities
- Provide a strong client experience by being present and attentive with clients and teammates.
- Identify financial wellness opportunities in in-person and phone conversations and provide customized recommendations.
- Meet individual activity, behavior, and outcome goals.
- Open personal and business accounts, including checking, deposit, home equity, unsecured lending, and certificate of deposit products.
- Develop partnerships with branch teammates and line-of-business partners to acquire clients and deepen existing relationships.
- Manage internal and external centers of influence.
- Follow operational, risk, security, and audit policies and procedures, including appropriate documentation of client interactions.
- Support branch operations, including assisting with client transactions on the Teller line as needed.
- Participate in and occasionally facilitate morning huddles and end-of-day debriefs.
- Work Saturdays as directed by management.
- Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in clients’ best interests.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
