Personal Banker - Clearwater - Bilingual, Spanish Highly Preferred

GTE Financial•Clearwater, FL

About The Position

GTE Financial is seeking a customer-focused Member Relationship Officer to serve members at a Community Financial Center. The role conducts thorough financial assessments and recommends appropriate products and services to meet members’ immediate and future financial goals. It also generates leads, develops new member relationships, maintains existing relationships, and delivers a positive member experience. The position combines business development and sales with financial transactions, consumer lending, mortgage support, member education, and operational and regulatory responsibilities. The employee works with colleagues, community development officers, community partners, and internal mortgage partners to support member retention and the credit union’s growth. The role requires functional knowledge of applicable financial laws and the ability to qualify for NMLS registration under the SAFE Act. The position is based at a Community Financial Center and is scheduled Monday through Friday, 9:00 a.m. to 5:00 p.m. Full-time hours are required, with additional hours as necessary to accomplish objectives, goals, and projects. Spanish bilingual ability is highly preferred.

Requirements

High school diploma or equivalent from an accredited institution.
One to two years of previous experience in the financial industry or a related field, or a combination of education and experience.
Effective negotiation, sales, and relationship-building skills.
Proven success prospecting, building a pipeline, and advancing or closing sales opportunities.
Professional demeanor and ability to contribute to a proactive team environment.
Must qualify for NMLS registration according to the SAFE Act.
Functional knowledge of the Bank Secrecy Act and other specified federal laws.

Nice To Haves

Some college.
Bilingual ability in English and Spanish; Spanish is highly preferred.

Responsibilities

Conduct thorough financial assessments and recommend products and services that meet members’ immediate and future financial goals.
Generate leads and originate new members through various sources to support credit union growth.
Build new member relationships and maintain existing ones, using teamwork to develop retention strategies.
Identify, recommend, and sell appropriate GTE Financial products and services.
Generate referrals for investment, insurance, business services, and mortgage offerings.
Manage the sales floor by greeting members, directing them appropriately, and ensuring their needs are met.
Gather information, analyze facts, and educate members on appropriate products and services to provide one-point resolution.
Review and underwrite loan applications, exercising sound judgment and documenting clear, detailed authorizations.
Conduct member financial transactions, including originating, processing, and closing consumer loan products.
Support mortgage processes by identifying suitable products, initiating the process, gathering information for processors and underwriters, and following up with internal partners and members.
Follow audit, compliance, security, and other credit union policies and procedures.
Identify potential risks of credit union losses by observing transactions for potentially fraudulent activity.
Work with Community Development Officers to strengthen relationships with the community and community partners, including Select Employee Groups.
Ensure completion of regulatory compliance and training relevant to sales and service responsibilities for staff.
Pursue continuous education to support personal growth and better serve members.
Participate in assigned meetings, conference calls, and events.
Demonstrate functional knowledge of the Bank Secrecy Act and other applicable federal laws, including the U.S. Patriot Act, Office of Foreign Assets & Control requirements, Anti-Money Laundering requirements, the Right to Financial Privacy Act, and the Bank Bribery Act.