Supervisor Ramp Services-ATL Express Operations 1

Worldwide Flight Services, Inc.•Atlanta, GA

1d•Onsite

About The Position

The Supervisor Ramp Services role manages, coordinates, and controls airport ramp activities. The supervisor monitors work quantity and quality, directs personnel, oversees staffing, and participates in coaching, counseling, discipline, hiring, termination, and training. The role ensures compliance with company rules, standards, contractual agreements, budgetary controls, and staffing requirements. It may include communication with airport board officials and customers on behalf of the company. The supervisor proactively monitors employees to ensure customer satisfaction, safety, security, quality, and employee relations meet or exceed standards. The position maintains operational compliance with the corporate security program and TSA legislation, ensures required company audits are conducted, implements the site-specific security plan, and ensures staff have and display appropriate company identification. The supervisor is also expected to administer practices fairly and treat employees, customers, vendors, and other third parties respectfully. The scope may vary based on the size and primary business of the operation. Ramp functions covered by the role include cargo and baggage handling and transport; aircraft cabin cleaning and servicing; handling passenger-service furnishings and supplies; drum handling; aircraft de-icing, cleaning, pushback and towing; connecting and removing ground power and ground-start units; routine cleaning of work areas and facilities; security monitoring; and routine servicing, cleaning, or repair of powered and unpowered equipment. Responsibilities also include airport operations such as ticketing, baggage check-in, boarding-pass issuance, flight dispatch, passenger assistance, coordination with operating departments, and acting as a company representative when assigned.

Requirements

Associate's degree or equivalent from a two-year college or technical school; six months to one year of related experience and/or training; or an equivalent combination of education and experience.
Ability to read, write, speak, and understand English.
Must be able to work weekends (Friday, Saturday, and Sunday), holidays, and days off.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to perform basic arithmetic using whole numbers, fractions, and decimals; compute rates and percentages; and interpret bar graphs.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret a wide variety of technical instructions in mathematical or diagram form and work with abstract and concrete variables.

Nice To Haves

Fluent English-language reading, writing, speaking, and comprehension skills.
Cognitive skills to set priorities and use independent judgment.
Ability to handle stress and work with minimal supervision.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees.

Responsibilities

Manage, coordinate, and control airport ramp activities.
Monitor the quantity and quality of work and direct personnel in the assigned functional area.
Oversee staffing requirements and participate in discipline, coaching, counseling, hiring, termination, and training of subordinates.
Ensure compliance with company rules, regulations, standards, contractual agreements, security requirements, and budgetary controls.
Monitor employees to ensure customer satisfaction, safety, security, quality, and employee relations meet or exceed standards.
Ensure required company audits are completed and implement the site-specific security plan, including issuing and displaying company identification.
Treat employees, customers, vendors, and other third parties respectfully and administer practices fairly and equitably.
Perform airport operations, including ticketing transactions, baggage check-in, issuing boarding passes, and dispatching flights safely and on time.
Handle baggage service functions, including filing loss, damage, and pilferage claims, as needed.
Provide professional customer service and resolve passenger problems as required.
Coordinate with departments and service providers, including catering, fueling, and maintenance companies, to meet operational needs.
Act as a company representative when assigned.
Report to work regularly and on time.
Perform or oversee applicable ramp services, including cargo handling and transport, aircraft cabin cleaning and servicing, aircraft de-icing and cleaning, pushback and towing, and ground power or start-unit operations.