Operations Supervisor - Ramp & Transportation

LSG Sky Chefs•Austin, TX

4d•Onsite

About The Position

The Operations Supervisor - Transportation oversees airline catering drivers and dispatch operations, ensuring safe, efficient, and on-time delivery of catering services from the facility to aircraft. The role leads daily ramp and transportation operations, ensures compliance with safety, security, and regulatory standards, supports customer service, and drives continuous improvement in a fast-paced airline catering environment. The position is onsite near Austin-Bergstrom International Airport and typically works Tuesday through Saturday, 9:00 a.m. to 5:30 p.m., with Sunday and Monday off. Schedule flexibility is required to adjust hours for business needs; operations run 24/7, 365 days a year. The supervisor manages ramp personnel, driver scheduling, dispatch and routes, and operational workflows. The role monitors on-time delivery and service performance; ensures catering and deliveries meet operational standards and customer requirements; and addresses issues such as gate changes, missing items, service recovery, and customer callbacks. The supervisor leads team huddles, manages breaks and coverage, and ensures digital operational tools are used effectively. The role maintains compliance with airline, ramp, transportation, food-safety, and workplace safety requirements. It includes performing Ramp Safety Observations, conducting audits, reinforcing safe work practices, and following up on corrective actions. The supervisor leads, coaches, and develops employees, fosters an inclusive and accountable team environment, monitors operational KPIs, and supports quality, HACCP, Lean Manufacturing, and safety initiatives. A SIDA badge is required, including successful completion of a 10-year federal background check and fingerprinting requirements.

Requirements

At least 2 years of supervisory or leadership experience in a production, manufacturing, or operations environment.
Strong operational leadership and supervisory experience in a fast-paced environment.
Excellent communication, problem-solving, and organizational skills.
Strong attention to detail and ability to multitask and prioritize effectively.
Customer-service orientation and a proactive approach to issue resolution.
Experience using operational technology systems and reporting tools.
Ability to work flexible schedules, including evenings, weekends, and holidays as needed.
Ability to obtain and maintain airport security clearance/SIDA badge, including successful completion of a 10-year federal background check and fingerprinting requirements.

Nice To Haves

Bachelor’s degree or equivalent experience preferred.
Knowledge of airline catering, transportation, dispatch, or logistics operations preferred.

Responsibilities

Lead day-to-day ramp operations, including airline catering drivers, dispatch functions, and route coordination to ensure safe, efficient, and timely transport of catering equipment and supplies between the facility and aircraft.
Manage ramp personnel, including scheduling, training, and performance management.
Verify that drivers follow SOPs, safety standards, and operational procedures.
Monitor and drive on-time performance to meet service-level expectations.
Maintain driver scheduling, staffing coverage, and shift compliance.
Oversee operational workflows to ensure areas are organized, staffed, and directed to meet production and delivery timelines.
Ensure timely and accurate catering and delivery for all flights according to operational standards and customer requirements.
Lead daily team huddles to communicate goals, priorities, updates, and performance expectations.
Monitor employee breaks and lunches to ensure labor-standard compliance and operational coverage.
Proactively address operational issues, including gate changes, missing items, service recovery, and customer callbacks.
Ensure operational digital tools and systems, including GroundStar, FTT, and SFS, are fully utilized.
Document processes, identify operational gaps, and implement corrective actions to improve efficiency and execution.
Maintain knowledge of airline, ramp, and transportation safety and security procedures.
Perform Ramp Safety Observations and reinforce safe work practices.
Ensure adherence to FDA, USDA, OSHA, EPA, DOT, HACCP, and company policies and procedures.
Promote a strong safety culture through coaching, audits, engagement, and accountability.
Conduct compliance and safety audits and follow up on corrective actions.
Lead, coach, and develop employees in alignment with company values, policies, and performance expectations.
Foster a positive, inclusive, high-performing work environment focused on accountability and continuous improvement.
Provide ongoing performance feedback, guidance, and support for employee development and engagement.
Model strong leadership behaviors and reinforce operational excellence.
Respond effectively to operational challenges and client needs to deliver customer-focused service.
Build internal and external relationships to support service excellence.
Monitor KPIs including productivity, attendance, quality, labor costs, and operational efficiency.
Identify performance gaps and implement solutions to improve operational results.
Support Quality Programs, HACCP, Lean Manufacturing, and Safety Programs.
Drive continuous improvement to enhance productivity, reduce waste, and improve operational performance.