Supervisor Provisioning - SAN

Southwest Airlines • San Diego, CA

2d • Onsite

About The Position

The Supervisor Provisioning leads the team responsible for keeping aircraft stocked and ready for departure. The role coaches and develops Provisioning Agents, manages inventory and supplies, ensures safety and regulatory compliance, and coordinates with station teams and leaders to support on-time performance and a positive Customer experience. It also oversees day-to-day airport operations and administrative work, including staffing, shift bids, work assignments, payroll, attendance, training compliance, performance tracking, and equipment availability.

The position works assigned shifts based on seniority, which may include early mornings, late evenings, weekends, and holidays. Pay is $36.00 to $37.50 per hour, depending on qualifications and experience, with opportunities for overtime and shift premiums. External applicants must currently reside in California. Applicants must be authorized to work in the United States; the company does not offer current or future work-authorization sponsorship.

Requirements

• Broad, fully functioning knowledge of Airline Operations and Provisioning.
• Knowledge of administrative and clerical procedures and systems, including word processing, file and records management, form design, and office procedures and terminology.
• Knowledge of business and management principles, including strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.
• Knowledge of Customer and personal service principles, including assessing Customer needs, meeting service quality standards, and evaluating Customer satisfaction.
• Skill in using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches.
• Ability to listen to, understand, and communicate ideas in writing and speech.
• Ability to shift attention between multiple activities or sources of information.
• Ability to apply general rules to specific problems and produce sensible answers.
• Ability to recognize and address performance and safety concerns promptly.
• Knowledge of relevant equipment, policies, procedures, and strategies for effective security operations that protect people, data, property, and institutions.
• Must be able to obtain a Security Identification Display Area (SIDA) badge and meet local airport requirements.
• Must possess a current valid driver’s license issued in the United States.
• Must be able to communicate and interact in English to meet the demands of the job.
• Must be authorized to work in the United States; no current or future work-authorization sponsorship is available.
• Must be at least 18 years of age and comply with Company attendance and appearance standards.
• Must be able to perform work for extended periods in a limited-space workstation, desk, or office area; use a computer and office productivity tools; and work with potential exposure to excessive noise, vibrations, sensory conditions, and outdoor or inclement weather.
• Must be able to perform physical activities including lifting up to 70 pounds, standing, sitting, pulling, pushing, squatting, climbing, walking, kneeling, reaching, crawling, and writing.

Nice To Haves

• May be required by Station Leadership to obtain a Customs Seal and meet requirements to work on international flights.

Responsibilities

• Guide and lead team members using Southwest Airlines talent management practices to coach, develop, and engage employees.
• Promote Company values and competencies, inclusion, recognition, support, and a safe work environment; participate in continuous learning and development.
• Ensure aircraft are properly serviced and provisioned before departure and that required forms and records are completed and maintained.
• Monitor the quality, quantity, and procurement of provisioning supply purchases.
• Coordinate with departments to maintain station on-time performance, employee morale, and Customer satisfaction while maintaining a safe workplace and programs to help reduce accidents and injuries.
• Oversee day-to-day airport operations to provide a safe, secure, legally compliant, and service-conscious environment.
• Meet or exceed performance goals, make effective decisions, assign and track Agents for training compliance, and report status updates consistently to leaders and employees.
• Forecast operational situations affecting operations, monitor results against key metrics, hold responsible parties accountable, and review and ensure accurate delay coding.
• Work with Staff Planning to build bids aligned with departmental hourly goals.
• Perform administrative duties, including building and closing shift bids, preparing daily work assignments, completing payroll and attendance reports, monitoring staffing, and verifying appropriate overtime use.
• Coordinate distribution of necessary supplies to non-Provisioning Stations.
• Ensure equipment, including GSE, is maintained and available for operations.
• Administer labor contracts or agreements appropriately, emphasizing minimal labor disputes.
• Perform other job duties as directed by the Employee’s Leaders.

Benefits

• Free standby travel on open seats on Southwest flights for employees and eligible dependents.
• Company dollar-for-dollar 401(k) match contribution of up to 9.3% of eligible earnings, subject to plan terms and vesting.
• 3% Short Term Incentive bonus on base salary, aligned with company performance.
• Potential annual profit-sharing contribution to the Southwest Retirement Savings Plan, at the Company's discretion and subject to the plan's vesting schedule.
• Competitive health insurance for employees and eligible dependents, with coverage options starting from the first day of employment.
• Opportunities for overtime and shift premiums.
• Additional bonus opportunities for eligible Leadership and individual contributor roles, awarded at the Company's discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed