Supervisor Provisioning - TPA

Southwest Airlines • Tampa, FL

12h • $36 - $38 • Onsite

About The Position

The Supervisor Provisioning leads the Team responsible for keeping aircraft stocked and flights on time. The role coaches and develops Provisioning Agents; ensures aircraft are properly provisioned; manages inventory and supplies; and maintains safety, compliance, and service standards. The Supervisor works with Leaders and station Teams to support Customer Experience and station performance.

The role oversees day-to-day airport operations, staffing, training compliance, equipment readiness, payroll and attendance reporting, shift bids, work assignments, and operational performance. Assigned shifts are based on seniority and may include early mornings, late evenings, weekends, and holidays. External applicants are considered only if they currently reside in Florida. U.S. citizenship or current authorization to work in the United States is required; sponsorship is unavailable.

Requirements

• Broad, fully functioning knowledge of Airline Operations and Provisioning.
• Knowledge of administrative and clerical procedures and systems, including word processing, records management, form design, and office procedures and terminology.
• Knowledge of business and management principles, including strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.
• Knowledge of Customer and personal service principles, including assessing Customer needs, meeting service quality standards, and evaluating Customer satisfaction.
• Ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches.
• Ability to listen to, understand, and communicate ideas in writing and verbally.
• Ability to shift attention between two or more activities or sources of information.
• Ability to apply general rules to specific problems and produce sensible answers.
• Ability to recognize and address performance and safety concerns in a timely manner.
• Knowledge of relevant equipment, policies, procedures, and strategies for effective security operations and protection of people, data, property, and institutions.
• Must be able to obtain a Security Identification Display Area (SIDA) badge and meet local airport requirements.
• Must have a current valid U.S.-issued driver’s license.
• Must be able to communicate and interact in English to meet job demands.
• Must be able to use a computer and office productivity tools with sufficient speed and accuracy.
• Must be at least 18 years of age.
• Must meet Company appearance and attendance standards.
• Must be a U.S. citizen or authorized to work in the United States; no current or future work authorization sponsorship is available.

Nice To Haves

• May be required by Station Leadership to obtain a Customs Seal and meet requirements to work on international flights.

Responsibilities

• Coach, develop, and engage Team Members using Southwest Airlines talent management practices; promote inclusion, recognition, and a safe work environment; and participate in continuous learning and development.
• Ensure aircraft are properly serviced and provisioned before departure, and ensure forms and records are completed and maintained.
• Monitor the quality, quantity, and procurement of provisioning supplies.
• Coordinate with departments to maintain station on-time performance, Employee morale, Customer satisfaction, and a safe working environment; institute programs to help reduce accidents and injuries.
• Oversee day-to-day airport operations to provide a safe, secure, legally compliant, and service-conscious environment.
• Meet or exceed performance goals, make effective decisions, and assign and track Agents for training compliance.
• Report operational status consistently to Leaders and Employees.
• Forecast operational situations that may affect operations, monitor performance against key metrics, hold responsible parties accountable, and review and ensure accurate delay coding.
• Work with Staff Planning to build bids aligned with departmental hourly goals.
• Perform daily administrative work, including building and closing shift bids, preparing daily work assignments, processing payroll, preparing attendance reports, monitoring staffing, and verifying appropriate overtime use.
• Coordinate distribution of necessary supplies to non-Provisioning Stations.
• Ensure equipment, including ground support equipment (GSE), is maintained and available for operations.
• Administer labor contracts or agreements appropriately, emphasizing minimal labor disputes.
• Perform other job duties as directed by the Employee’s Leaders.

Benefits

• Free travel on open seats on Southwest flights for the Employee and eligible dependents.
• Retirement Savings Plan with a dollar-for-dollar Company 401(k) match of up to 9.3% of eligible earnings, subject to plan terms and vesting.
• 3% Short Term Incentive bonus on base salary, aligned with company performance.
• Potential annual profit-sharing contribution to the Southwest Retirement Savings Plan, subject to plan terms and Company discretion.
• Competitive health insurance for the Employee and eligible dependents, with coverage options beginning on the first day of employment.
• Opportunities for overtime and shift premiums.
• Additional bonus opportunities for eligible Leadership and individual contributor roles, awarded at Company discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed