Supervisor Provisioning - LAS

Southwest Airlines • Las Vegas, NV

13h • $36 - $38 • Onsite

About The Position

The Supervisor Provisioning leads and develops Provisioning Agents and ensures aircraft are stocked with the food, beverages, and supplies customers expect. The role manages inventory and provisioning supplies, ensures safety and regulatory compliance, and collaborates with leaders and station teams to support on-time performance and customer satisfaction. The position oversees daily airport operations, employee training and performance, staffing, equipment availability, and administrative processes. Assigned shifts are based on seniority and may include early mornings, late evenings, weekends, and holidays. External applicants must currently reside in Nevada.

Requirements

• Broad, fully functioning knowledge of airline operations and provisioning.
• Knowledge of administrative and clerical procedures and systems, including word processing, records management, form design, and office procedures and terminology.
• Knowledge of business and management principles, including strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.
• Knowledge of customer and personal service principles, including customer needs assessment, service quality standards, and customer satisfaction evaluation.
• Ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches.
• Ability to listen to, understand, and communicate ideas in writing and verbally.
• Ability to shift attention between multiple activities or sources of information.
• Ability to apply general rules to specific problems and produce sensible answers.
• Ability to recognize and address performance and safety concerns in a timely manner.
• Knowledge of relevant equipment, policies, procedures, and strategies for effective security operations and protection of people, data, property, and institutions.
• Must be able to obtain a Security Identification Display Area (SIDA) badge and meet local airport requirements.
• Must possess a current, valid U.S.-issued driver’s license.
• Must be able to communicate and interact in English.
• Must maintain a well-groomed appearance according to Company standards.
• Must be a U.S. citizen or authorized to work in the United States; sponsorship is unavailable.
• Must be at least 18 years of age and comply with Company attendance standards.
• External applicants must currently reside in Nevada.
• External applicants are not eligible for consideration if they interviewed for the Supervisor Provisioning position at LAS within the last 12 months and were not selected.

Nice To Haves

• May be required by Station Leadership to obtain a Customs Seal and meet requirements to work on international flights.

Responsibilities

• Coach, develop, and engage team members using Southwest Airlines talent management practices, and participate in ongoing leadership and self-development.
• Ensure aircraft are properly serviced and provisioned before departure and that forms and records are completed and maintained.
• Monitor the quality, quantity, and procurement of provisioning supply purchases.
• Coordinate with departments to support station on-time performance, employee morale, customer satisfaction, and a safe working environment; implement programs to help reduce accidents and injuries.
• Oversee day-to-day airport operations to provide a safe, secure, legally compliant, and service-conscious environment.
• Meet or exceed performance goals, make effective decisions, and assign and track agents for training compliance.
• Provide consistent operational status updates to leaders and employees.
• Forecast operational situations affecting operations, monitor key metrics and results, hold responsible parties accountable, and review and ensure accurate delay coding.
• Work with Staff Planning to build bids aligned with departmental hourly goals.
• Perform daily administrative duties, including building and closing shift bids, preparing daily work assignments, processing payroll and attendance reports, monitoring staffing, and verifying appropriate use of overtime.
• Coordinate distribution of necessary supplies to non-Provisioning Stations.
• Ensure all equipment, including GSE, is maintained and available for operations.
• Administer labor contracts or agreements appropriately, emphasizing minimal labor disputes.
• Perform other job duties as directed by the employee’s leaders.

Benefits

• Free standby travel on open seats on Southwest flights for employees and eligible dependents.
• Retirement Savings Plan with a dollar-for-dollar 401(k) Company match of up to 9.3% of eligible earnings, subject to the plan’s terms and vesting schedule.
• 3% Short Term Incentive bonus on base salary, aligned with company performance.
• Potential annual profit-sharing contribution to the Southwest Retirement Savings Plan, subject to plan terms and Company discretion.
• Competitive health insurance for employees and eligible dependents, with coverage options beginning on the first day of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed