Supervisor Provisioning - MCI

Southwest Airlines • Kansas City, MO

7h • $36 - $38

About The Position

The Supervisor Provisioning leads and develops Provisioning Agents and oversees the stocking and servicing of aircraft so flights are properly supplied and ready for departure. The role manages inventory and provisioning supplies, ensures safety and compliance, and coordinates with station teams and leaders to support on-time performance and Customer satisfaction.

The Supervisor oversees day-to-day airport operations, monitors performance and operational risks, assigns and tracks training, and ensures aircraft servicing records and other documentation are complete. Administrative work includes preparing shift bids and daily assignments, processing payroll and attendance reports, monitoring staffing and overtime, and coordinating supply distribution to non-Provisioning Stations. The position also ensures ground support equipment is available and maintained, and administers labor agreements.

Work shifts are assigned based on seniority and may include early mornings, late evenings, weekends, and holidays. External applicants must currently reside in Missouri or Kansas. Applicants must be authorized to work in the United States without current or future sponsorship, and must meet airport security and other requirements.

Requirements

• Broad, fully functioning knowledge of Airline Operations and Provisioning.
• Knowledge of administrative and clerical procedures, systems, and office terminology, including word processing and managing files and records.
• Knowledge of business and management principles, including strategic planning, resource allocation, human resources modeling, leadership, production methods, and coordination of people and resources.
• Knowledge of principles and processes for providing Customer and personal services, including assessing Customer needs, meeting quality standards, and evaluating satisfaction.
• Ability to use logic and reasoning to evaluate alternative solutions and approaches to problems.
• Ability to listen to, understand, and communicate ideas in writing and verbally.
• Ability to shift attention between multiple activities or sources of information.
• Ability to apply general rules to specific problems and produce sensible answers.
• Ability to recognize and address performance and safety concerns promptly.
• Knowledge of relevant equipment, policies, procedures, and strategies for effective security operations and protection of people, data, property, and institutions.
• Must be able to obtain a Security Identification Display Area (SIDA) badge and meet local airport requirements.
• Must possess a current, valid U.S.-issued driver’s license.
• Must be a U.S. citizen or authorized to work in the United States; no current or future work authorization sponsorship is available.
• Must be at least 18 years of age and comply with Company attendance and appearance standards.
• Must be able to communicate and interact in English.
• Must be able to use a computer and office productivity tools with sufficient speed and accuracy.
• Must be able to perform work for extended periods at a limited-space workstation, desk, or office area, and perform duties with potential exposure to excessive noise, vibrations, sensory conditions, outdoor environments, and inclement weather.
• Must be able to perform physical activities including lifting up to 70 pounds, standing, sitting, pulling, pushing, squatting, climbing, walking, kneeling, reaching, crawling, and writing.

Nice To Haves

• May be required by Station Leadership to obtain a Customs Seal and meet requirements to work on international flights.

Responsibilities

• Coach, develop, and engage team members using Southwest Airlines talent management practices, and participate in continuous learning and development.
• Ensure aircraft are properly serviced and provisioned before departure, and that all forms and records are completed and maintained.
• Monitor the quality, quantity, and procurement of provisioning supply purchases.
• Coordinate with departments to support station on-time performance, Employee morale, Customer satisfaction, and a safe working environment.
• Oversee day-to-day airport operations to provide a safe, secure, legally compliant, and service-conscious environment.
• Meet or exceed performance goals, make effective operational decisions, and assign and track Agents for training compliance.
• Provide consistent status updates to leaders and employees.
• Forecast operational situations, monitor results against key metrics, hold responsible parties accountable, and review and ensure accurate delay coding.
• Work with Staff Planning to build bids aligned with departmental hourly goals.
• Build and close shift bids; prepare daily work assignments, payroll, and attendance reports; monitor staffing and verify appropriate use of overtime.
• Coordinate distribution of necessary supplies to non-Provisioning Stations.
• Ensure all equipment, including GSE, is maintained and available for operations.
• Administer labor contracts or agreements with an emphasis on minimizing labor disputes.
• Perform other job duties as directed by the Employee’s Leaders.

Benefits

• Free travel on any open seat on Southwest flights for the Employee and eligible dependents.
• Retirement Savings Plan with a dollar-for-dollar 401(k) Company match contribution of up to 9.3% of eligible earnings, subject to plan terms and vesting.
• 3% Short Term Incentive bonus on base salary, aligned with company performance.
• Potential annual profit-sharing contribution to the Southwest Retirement Savings Plan, subject to plan terms and Company discretion.
• Competitive health insurance for the Employee and eligible dependents, with coverage options beginning on the first day of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed