Supervisor Provisioning - FLL

Southwest Airlines • Fort Lauderdale, FL

12h • $36 - $38 • Onsite

About The Position

The Supervisor Provisioning leads the Provisioning team responsible for ensuring aircraft are stocked and ready for departure. The role coaches and develops Provisioning Agents, manages inventory and supplies, ensures safety and regulatory compliance, and coordinates with leaders, departments, and station teams to support on-time performance and customer satisfaction. The position also oversees daily airport operations, staffing, equipment, training compliance, administrative processes, and labor agreement administration.

The role works assigned shifts based on seniority, which may include early mornings, late evenings, weekends, and holidays. External applicants must currently reside in Florida. Applicants must be authorized to work in the United States; sponsorship is not available. The position is based at FLL, and the supervisor must meet applicable airport requirements, including obtaining a SIDA badge.

Requirements

• Broad, fully functioning knowledge of airline operations and provisioning.
• Knowledge of administrative and clerical procedures and systems, including word processing, records management, form design, and office terminology.
• Knowledge of business and management principles, including strategic planning, resource allocation, human resources modeling, leadership, production methods, and coordination of people and resources.
• Knowledge of customer service principles and processes, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
• Ability to use logic and reasoning to evaluate alternative solutions and approaches to problems.
• Ability to listen to, understand, and communicate ideas in writing and verbally.
• Ability to shift attention between multiple activities or sources of information.
• Ability to apply general rules to specific problems and produce sensible answers.
• Ability to recognize and address performance and safety concerns promptly.
• Knowledge of equipment, policies, procedures, and strategies for security operations and protection of people, data, property, and institutions.
• Must be able to obtain a Security Identification Display Area (SIDA) badge and meet local airport requirements.
• Must possess a current valid U.S.-issued driver’s license.
• May be required by Station Leadership to obtain a Customs Seal and meet requirements for working on international flights.
• Must be at least 18 years old.
• Must be a U.S. citizen or authorized to work in the United States; work authorization sponsorship is not available.
• Must comply with company attendance and appearance standards.
• External applicants must currently reside in Florida.
• Must not have been interviewed and not selected for the Supervisor Provisioning position at TPA within the last 12 months.

Responsibilities

• Ensure aircraft are properly serviced and provisioned before departure and that related forms and records are completed and maintained.
• Monitor the quality, quantity, and procurement of provisioning supplies.
• Coordinate with departments to support station on-time performance, employee morale, customer satisfaction, and workplace safety.
• Oversee day-to-day airport operations to maintain a safe, secure, legally compliant, and service-conscious environment.
• Meet or exceed performance goals, make effective decisions, and assign and track Agents’ training compliance.
• Provide consistent operational status updates to leaders and employees.
• Forecast operational situations, monitor results against key metrics, hold responsible parties accountable, and review delay coding for accuracy.
• Work with Staff Planning to build bids aligned with departmental hourly goals.
• Complete daily administrative work, including building and closing shift bids, preparing work assignments, processing payroll and attendance reports, monitoring staffing, and verifying appropriate overtime use.
• Coordinate distribution of necessary supplies to non-Provisioning Stations.
• Ensure equipment, including GSE, is maintained and available for operations.
• Administer labor contracts or agreements appropriately, emphasizing minimal labor disputes.
• Coach, develop, and engage team members using Southwest Airlines talent management practices.
• Promote company values, inclusion, recognition, and a safe work environment; participate in continuous learning and leadership development.
• Perform other job duties as directed by the employee’s leaders.

Benefits

• Free travel on open seats on Southwest flights for employees and eligible dependents.
• Company dollar-for-dollar 401(k) match of up to 9.3% of eligible earnings, subject to plan terms and vesting.
• 3% Short Term Incentive bonus on base salary, aligned with company performance.
• Potential annual profit-sharing contributions to the Southwest Retirement Savings Plan, subject to plan terms and company discretion.
• Competitive health insurance for employees and eligible dependents, with coverage options beginning on the first day of employment.
• Opportunities for overtime and shift premiums.
• Additional bonus opportunities for eligible leadership and individual contributor roles, awarded at company discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed