Supervisor Provisioning - SAN

Southwest Airlines • San Diego, CA

9h • $36 - $38

About The Position

The Supervisor Provisioning leads and develops Provisioning Agents and ensures aircraft are stocked with the supplies Customers expect. The role oversees inventory and provisioning quality, Safety and compliance, and coordination with Leaders and station Teams to support on-time flights and a strong Customer experience. The Supervisor also oversees day-to-day airport operations, monitors performance, and helps maintain a safe, secure, legally compliant, and service-conscious environment.

The position works assigned shifts based on seniority, which may include early mornings, late evenings, weekends, and holidays. External applicants will be considered only if they are current California residents. Applicants are also ineligible if they were interviewed for and not selected for a Supervisor Provisioning position at SAN within the previous 12 months. U.S. citizenship or current U.S. work authorization is required; work authorization sponsorship is unavailable.

Requirements

• Broad, fully functioning knowledge of Airline Operations and Provisioning.
• Must be able to obtain a Security Identification Display Area (SIDA) badge and meet local airport requirements.
• Must possess a current valid U.S.-issued driver’s license.
• Must be at least 18 years of age.
• Must be a U.S. citizen or authorized to work in the United States; the posting states that sponsorship is unavailable.
• Must comply with Company attendance standards and appearance standards.
• Ability to communicate and interact in English to meet job demands.
• Ability to use a computer and office productivity tools with sufficient speed and accuracy.
• Ability to perform physical activities including lifting up to 70 pounds, standing, sitting, pulling, pushing, squatting, climbing, walking, kneeling, reaching, crawling, and writing.
• Ability to work for extended periods at a limited-space workstation, desk, or office area.
• Ability to perform assigned duties with potential exposure to excessive noise, vibrations, or other sensory conditions, and in outdoor and inclement weather.
• Knowledge of administrative and clerical procedures and systems, including word processing, records management, form design, and office procedures and terminology.
• Knowledge of business and management principles, including strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.
• Knowledge of Customer service principles and processes, including assessing Customer needs, meeting service quality standards, and evaluating Customer satisfaction.
• Skill in using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches.
• Ability to listen to, understand, and communicate ideas in writing and speech.
• Ability to shift attention among multiple activities or sources of information.
• Ability to apply general rules to specific problems and produce sensible answers.
• Ability to recognize and address performance and safety concerns in a timely manner.
• Knowledge of relevant equipment, policies, procedures, and strategies to promote effective security operations and protect people, data, property, and institutions.

Nice To Haves

• May be required by Station Leadership to obtain a Customs Seal and meet requirements to work on international flights.

Responsibilities

• Guide and lead team members using Southwest talent-management practices to coach, develop, and engage employees.
• Adhere to Company values and competencies to foster inclusion, recognition, support, and a safe work environment.
• Participate in continuous learning and development to support leadership and personal growth.
• Ensure aircraft are properly serviced and provisioned before departure and that forms and records are completed and maintained.
• Monitor the quality, quantity, and procurement of provisioning supply purchases.
• Coordinate with departments to maintain station on-time performance, employee morale, and Customer satisfaction while promoting a safe working environment and programs to reduce accidents and injuries.
• Oversee day-to-day airport operations to provide a safe, secure, legally compliant, service-conscious environment.
• Meet or exceed performance goals, make effective decisions, and assign and track Agents for training compliance.
• Provide consistent status updates to Leaders and employees.
• Forecast operational situations that may affect operations, monitor key metrics and results, hold responsible parties accountable, and review and ensure accurate delay coding.
• Work with Staff Planning to build bids aligned with departmental hourly goals.
• Perform administrative duties, including building and closing shift bids, preparing daily work assignments, completing daily payroll and attendance reports, monitoring staffing, and verifying appropriate overtime use.
• Coordinate distribution of necessary supplies to non-Provisioning Stations.
• Ensure equipment, including GSE, is maintained and available for operations.
• Administer labor contracts or agreements appropriately, with an emphasis on minimizing labor disputes.
• Perform other job duties as directed by the Employee’s Leaders.

Benefits

• Free standby travel on any open seat on Southwest flights for the employee and eligible dependents.
• Dollar-for-dollar Company 401(k) match of up to 9.3% of eligible earnings, subject to the plan’s vesting schedule; match may vary by position.
• 3% Short Term Incentive (STI) bonus on base salary, aligned with Company performance.
• Potential annual profit-sharing contribution to the Southwest Retirement Savings Plan, subject to plan vesting and Company discretion.
• Competitive health insurance for the employee and eligible dependents, with coverage options starting on the first day of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed