Provisioning Analyst

Accenture•Atlanta, GA

2d•$20 - $64

About The Position

The Provisioning Analyst is responsible for accurate and timely ordering, tracking, and completion of network service implementations across global environments. The role focuses on provisioning Cross-Connect, Voice, and Data services, while also supporting broader infrastructure deployments such as Dark Fiber, Leased Waves, Space & Power, and corporate network builds. The analyst manages orders through their full lifecycle, from initiation to completion, while maintaining accurate documentation and coordinating with carriers, internal teams, partners, and external customers. The position supports service implementations for corporate offices and data centers worldwide. It includes validating order milestones and technical details, identifying delays or inaccurate updates, escalating risks and testing failures, and maintaining consistent, audit-ready records in designated tracking and ticketing systems. The analyst also works with Engineering, Deployment, and Project Management teams to resolve requirements and keep provisioning tasks on schedule. Accenture describes itself as a global professional services company with approximately 791,000 people serving clients in more than 120 countries. Compensation depends on factors including office location, role, skill set, and experience. The posting anticipates remaining open until 09/26/2026. The listed hourly salary ranges vary by location, from $19.66 to $64.23 per hour across the locations shown.

Requirements

At least 2 years of experience ordering or implementing voice services, such as POTS, TFNs, or DIDs.

Nice To Haves

Experience in a telecommunications, network provisioning, or service delivery environment.
Experience with a telecom carrier or connectivity provider.
Fluency with Microsoft 365 or Google Workspace, including spreadsheets and presentations.
Basic understanding of cabling and fiber infrastructure, including patch panels, cross-connects, and fiber types.
Strong verbal and written communication skills and the ability to work professionally with customers and carriers.
Strong attention to detail, organizational skills, documentation skills, and time-management skills.
Ability to work independently and collaboratively in fast-paced, high-pressure environments.
Proficiency with productivity tools such as email, spreadsheets, and documentation platforms.
Ability to manage multiple concurrent tasks and adapt to changing priorities or processes.
Familiarity with provisioning workflows used by global carriers.
Experience supporting multi-region provisioning activities across North America, Latin America, Asia-Pacific, and Europe, the Middle East, and Africa.
Knowledge of network service lifecycle processes or related project-tracking systems.

Responsibilities

Place and manage orders for Cross-Connect, Voice, and Data services with global carriers and vendors.
Support Dark Fiber, Wavelengths, Space and Power, and corporate infrastructure work by consistently maintaining documentation and updates.
Track carrier progress for installs, disconnects, adds, changes, and long-lead network services.
Validate milestone accuracy, identify incorrect or delayed updates, and remediate issues to maintain data integrity.
Oversee implementation activities from initiation through completion and ensure deliverables meet timelines.
Perform quality checks on order details, dates, and technical documentation for completeness and accuracy.
Escalate missed milestones, stalled activities, and testing failures, such as ping tests, to carriers and internal teams for resolution.
Support capacity implementations for corporate offices and data centers worldwide, ensuring readiness for activation.
Lead or participate in discussions with carriers, partners, and internal Engineering, Deployment, and Project Management teams.
Provide status updates, clarify requirements, and drive timely completion of provisioning tasks.
Document activities and updates in designated status-tracking and ticketing systems.
Maintain accurate provisioning records and align documentation across orders, milestones, testing notes, approvals, and capacity records.
Keep provisioning-related artifacts current and audit-ready in support of Senior Project Managers.