Manager Security Provisioning

Ensemble Health Partners • Youngstown, OH

14h • Remote

About The Position

The Client Provisioning Manager – Revenue Cycle Management (RCM) leads client access provisioning operations supporting the revenue cycle workforce and healthcare client environments. The role is accountable for secure, timely, accurate, and scalable access throughout the user lifecycle, while ensuring client readiness, operational control, and a strong service experience. The manager leads the Client Provisioning team and partners with IAM, RCM Operations, IT, Security, implementation teams, application owners, and client stakeholders.

The role oversees daily provisioning operations across multiple healthcare clients, including onboarding, access changes, transfers, client assignments, terminations, and deprovisioning. It represents Client Provisioning during new client implementations and transitions, establishes access requirements and operational readiness, and supports handoffs into steady-state operations. The manager also standardizes processes, maintains procedures and client documentation, identifies automation opportunities, leads and develops the team, manages capacity, and monitors operational performance and governance requirements.

This remote position requires willingness and ability to travel to and work onsite at client, temporary, or corporate office locations as business needs require. The position is limited to individuals residing and authorized to work in the United States. Compensation is $92,400–$138,600, based on experience. The candidate must be inquisitive and open to innovation, including AI, to improve processes and patient and client experiences.

Requirements

• Leadership experience within Revenue Cycle Management, Identity & Access Management, Client Provisioning, Healthcare IT Operations, Access Administration, or a related operational function.
• Demonstrated experience leading and developing teams in a high-volume, service-oriented environment.
• Understanding of identity lifecycle processes, including onboarding, access changes, transfers, terminations, provisioning, deprovisioning, approvals, and access management.
• Experience managing operational performance, SLAs, workload, capacity, and escalations.
• Strong client-facing, stakeholder-management, and cross-functional collaboration skills.
• Ability to establish and improve operational processes, controls, documentation, and accountability.
• Strong analytical, organizational, problem-solving, and communication skills.
• Ability to operate effectively in a complex, multi-client environment with changing priorities.
• Must be inquisitive and demonstrate openness to innovation, including AI, to explore better processes and improve patient and client experiences.
• Must reside and be authorized to work in the United States.
• Must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.

Nice To Haves

• Experience supporting healthcare Revenue Cycle Management operations.
• Experience supporting healthcare client implementations, onboarding, or operational transitions.
• Familiarity with enterprise IAM and workflow technologies such as SailPoint, ServiceNow, Microsoft Entra ID, SSO, SCIM, security-group-based access models, workflow automation, or RPA.
• Experience partnering with technical teams to automate or streamline access-management processes.
• Experience working in a regulated environment with security, access governance, audit, or compliance requirements.

Responsibilities

• Lead day-to-day client provisioning and access administration across multiple healthcare clients.
• Oversee onboarding, access changes, transfers, client assignments, terminations, and deprovisioning.
• Manage service performance, including SLAs, request volumes, backlog, aging, quality, escalations, and workload.
• Ensure provisioning follows security, authorization, documentation, and compliance requirements.
• Serve as the management escalation point for complex provisioning and client access issues.
• Balance operational priorities and team capacity while maintaining a strong client and employee experience.
• Represent Client Provisioning during new RCM client implementations, transitions, and go-live activities.
• Partner with implementation and operational teams to identify provisioning requirements early in the client lifecycle.
• Establish access models, application requirements, approval processes, client documentation, escalation paths, and knowledge transfer before transition to steady-state operations.
• Identify provisioning dependencies, readiness gaps, and operational risks and engage stakeholders to resolve them.
• Support structured handoffs from implementation teams into ongoing operational support.
• Establish consistent, repeatable provisioning processes across clients while documenting client-specific requirements where necessary.
• Maintain operational procedures, SOPs, access matrices, client documentation, and escalation processes.
• Identify manual, repetitive, and high-volume processes that can be simplified or automated.
• Partner with IAM Engineering and technology teams to improve identity lifecycle and access-delivery processes.
• Reduce unnecessary manual handoffs, rework, and reliance on individual or undocumented knowledge.
• Lead, coach, and develop Client Provisioning team members; establish responsibilities, performance expectations, and accountability.
• Manage workload and capacity based on client demand, complexity, priority, and available resources.
• Build cross-training, backup coverage, and knowledge-sharing practices across the team.
• Promote collaboration, accountability, continuous improvement, exceptional service, and innovation.
• Establish and monitor metrics for provisioning volume, SLA performance, backlog, aging, quality, capacity, and automation opportunities.
• Use operational data to identify trends, risks, resource constraints, and improvement opportunities.
• Provide transparent reporting to IAM leadership and key business partners.
• Support access governance, audit, security, and compliance requirements related to client provisioning.
• Ensure access-removal and termination processes receive appropriate operational priority.

Benefits

• Comprehensive benefits package including healthcare, time off, retirement, and well-being programs.
• Professional development, including a relevant professional certification for each associate.
• Tuition reimbursement.
• Quarterly and annual incentive programs for employees who go beyond expectations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed