Unit Manager, Provisioning Operations

Piedmont Airlines•Phoenix, AZ

14h

About The Position

Piedmont Airlines is seeking a Unit Manager, Provisioning Operations for its Ground Handling Department. The role manages departmental operational activities in accordance with established policies and procedures, with a focus on ensuring American Eagle flight operations are properly catered and cleaned. The position reports to the Department Manager, Customer Operations and leads a team that includes supervisors and agents. The successful candidate has experience leading a team and can plan staffing and equipment needs. Employment is contingent upon a valid driver’s license and clear driving record, a 10-year Criminal History Records Check, and a drug screen as required. Proof of high school or GED completion is required, and applicants must be at least 18 years old. Duties and expectations may change as needed. The application deadline is October 22, 2026; postings expire at 11:59 PM Eastern Standard Time on the day before the deadline.

Requirements

Proven success as a team leader, with the ability to preplan manpower and equipment.
Ability to work independently and set and meet deadlines.
Ability to work well with all levels of management and support staff.
Ability to defuse conflicts among team members.
Ability to adapt to monthly changes in service specifications.
Familiarity with Microsoft Office Suite.
Prior experience with internal controls processes for accountable items.
Valid driver’s license and clear driving record.
Successful completion of a 10-year Criminal History Records Check and drug screen as required.
Proof of high school or GED completion.
Minimum age of 18 years.

Nice To Haves

Two years of supervisory experience in aviation, kitchen operations, or logistics.
One year of forklift operating experience.
Working knowledge of the Airport Operations Area environment.
Extensive knowledge of Sabre AirVision and Aircraft Operator Standard Security Program.
Bachelor’s degree in aviation, business, or a related field.

Responsibilities

Schedule staff, including work assignments and rotations, breaks, overtime assignments, and coverage for absent employees.
Conduct employee performance reviews.
Oversee daily operations while considering company goals and customer expectations.
Coach staff and provide career development.
Correct non-compliant behavior and impose corrective action as required.
Implement the company’s culture, policies, and goals in daily work routines.
Manage a team with various duties, including supervisors and agents.
Complete administrative duties, including daily, weekly, and monthly reports and inventory management.
Ensure American Eagle flight operations are properly catered and cleaned.
Preplan manpower and equipment.