Unit Manager, Provisioning Operations

Piedmont Airlines•Phoenix, AZ

2d•Onsite

About The Position

Piedmont Airlines is seeking a motivated, reliable leader to manage operational activities in its Ground Handling Department in accordance with established policies and procedures. The role focuses on ensuring American Eagle flight operations are properly catered and cleaned. The successful candidate will have proven team-leadership experience and the ability to preplan manpower and equipment. The position reports to the Department Manager, Customer Operations. The Unit Manager oversees staff scheduling, work assignments and rotations, breaks, overtime, and coverage for absent employees; conducts performance reviews; coaches staff and supports career development; and addresses non-compliant behavior with corrective action as required. The role also involves managing supervisors and agents, aligning daily operations with company goals and customer expectations, implementing corporate policies and culture in daily routines, and completing administrative reports and inventory management. Employment is contingent upon a valid driver’s license and clear driving record, a 10-year Criminal History Records Check, and a drug screen as required. Proof of high school or GED completion and a minimum age of 18 are required. The starting rate is $50,000 per year. The job application deadline is October 22, 2026.

Requirements

Proven success as a team leader, with the ability to preplan manpower and equipment.
Ability to work independently and set and meet personal deadlines.
Ability to work well with all levels of management and support staff.
Ability to defuse conflicts among team members.
Ability to adapt to monthly changes in service specifications.
Familiarity with Microsoft Office Suite.
Prior experience with internal control processes for accountable items.
Valid driver’s license and clear driving record.
Successful 10-year Criminal History Records Check and drug screen as required.
Proof of high school or GED completion.
Minimum age of 18.

Nice To Haves

Two years of supervisory experience in aviation, kitchen operations, or logistics.
One year of forklift operating experience.
Working knowledge of the Airport Operations Area environment.
Extensive knowledge of Sabre AirVision and Aircraft Operator Standard Security Program.
Bachelor’s degree in aviation, business, or a related field.

Responsibilities

Manage the operational activities of the department in accordance with established policies and procedures, ensuring American Eagle flight operations are properly catered and cleaned.
Schedule staff, including assigning work and rotations, arranging employee breaks and overtime, and providing backup for absent employees.
Conduct employee performance reviews.
Oversee daily operations with company goals and customer expectations in mind.
Coach staff and provide career development.
Correct non-compliant behavior and impose corrective action as required.
Implement corporate culture, policies, and goals in daily work routines.
Manage a team that includes supervisors and agents.
Complete administrative duties, including daily, weekly, and monthly reports and inventory management.