Meta Device Provisioning Manager

2020 Companies•Fort Worth, TX

6d•Onsite

About The Position

2020 Companies, in partnership with Meta, is hiring a Device Provisioning Manager! This role is the technical owner of a nationwide fleet of AI glasses and VR headsets used by representatives for product demonstrations in retail environments. The primary focus is on building, configuring, and validating every device. This is a deep technical role, not a supervisory one, for most of the year, involving imaging and enrolling devices, troubleshooting, and improving the build process. Several times a year, the role shifts to planning and running large-scale deployments, including managing temporary crews of technicians to ensure timely delivery. The ideal candidate is effective in both technical and deployment modes, enjoys owning a technical system, pays close attention to detail, and is energized by new consumer hardware.

Requirements

Lives in the Dallas–Fort Worth area and can work onsite at the warehouse.
3+ years in device provisioning, IT deployment, endpoint engineering, or a closely related hands-on technical role.
Deep, current, hands-on technical fluency with new hardware and software.
Working knowledge of AI-enabled devices and VR/XR hardware (e.g., smart glasses, standalone VR headsets, companion apps, firmware, management consoles).
Experience with mobile device management or endpoint management platforms (e.g., Microsoft Intune, Jamf, ArborXR, ManageXR, or comparable), including enrollment, profiles, and remote wipe.
Exceptional organization and attention to detail.
Demonstrated ability to run a project: build a plan, hold a schedule, direct other people's work, and report status clearly to leadership.
Comfortable working independently for long stretches with minimal supervision.
Comfortable leading a crew when the work demands it.
Able to work effectively as a peer, coordinating daily with an Inventory Manager.
Strong written and verbal communication skills, including with non-technical field staff.

Nice To Haves

Prior experience supporting a distributed or remote field team.
Scripting or automation ability (PowerShell, Python, ADB, or similar) applied to device setup.
Familiarity with retail or in-store demonstration environments.
Experience hiring, onboarding, or supervising temporary or contract technical staff.
Hardware repair experience with consumer electronics or wearables.
Project management coursework or certification (CAPM, PMP, or equivalent practical experience).

Responsibilities

Configure and image devices to the standard build, including OS and firmware updates, MDM enrollment, network profiles, demo/kiosk mode, account provisioning, app installation, and security settings.
Define and maintain the standard build specification for all supported devices, adapting to hardware and software changes.
Functionally test every unit before release, including display, optics, audio, battery health, controller pairing, and demo content playback.
Mark build and test status in the asset system to maintain accurate inventory records.
Diagnose device issues escalated from the field and provide remote technical support to field representatives.
Determine the disposition of failed devices (repairable or end-of-life) and document technical findings.
Perform in-house repairs and component swaps, and technically validate all repaired or returned devices.
Securely wipe and re-provision returned devices, confirming data removal before redeployment or retirement.
Maintain provisioning runbooks, building checklists, and troubleshooting documentation.
Plan the technical aspects of bulk deployments, including build specifications, build time, staging layout, tooling, network capacity, throughput targets, and milestones.
Onboard, train, and direct temporary technicians on the build line, assigning work, setting targets, and ensuring quality.
Design the build and test workflow for high-volume device processing.
Track build progress against plan daily, identify technical risks, and report status to leadership.
Coordinate with the Inventory Manager to ensure timely hardware arrival and efficient flow of finished units.
Run technical post-deployment reviews to analyze defect rates, build times, and identify areas for improvement.
Evaluate new devices, firmware releases, and management tooling for adoption.
Report on fleet technical health, including failure trends, firmware compliance, and provisioning turnaround times.
Advise the Inventory Manager on hardware and spare-part requirements based on failure data.
Manage technical relationships with device vendors and their support channels.
Continuously seek opportunities to automate, script, or streamline provisioning steps.