Meta Device Provisioning Manager

2020 Companies•Fort Worth, TX

8d•Onsite

About The Position

2020 Companies, in partnership with Meta, is hiring a Device Provisioning Manager! This role is the technical owner of a fleet of AI glasses and VR headsets used by a nationwide field team for product demonstrations in retail environments. The Provisioning Manager is responsible for building, configuring, and validating every device that reaches a field representative. Primarily a deep technical role, the day-to-day involves imaging and enrolling devices, troubleshooting, and improving the build process. Several times a year, during large-scale hardware deployments or fleet refreshes, the role shifts to planning and managing a temporary build line crew to ensure deployments are completed on schedule. The ideal candidate is effective in both technical and deployment management modes and enjoys owning a technical system, focusing on details at volume, and working with new consumer hardware.

Requirements

Must live in the Dallas–Fort Worth area and be able to work onsite at the Fort Worth, TX warehouse.
3+ years in device provisioning, IT deployment, endpoint engineering, or a closely related hands-on technical role.
Deep, current, hands-on technical fluency; ability to learn new hardware and software quickly.
Working knowledge of AI-enabled devices and VR/XR hardware (e.g., smart glasses, standalone VR headsets, companion apps, firmware, management consoles).
Experience with mobile device management or endpoint management platforms (e.g., Microsoft Intune, Jamf, ArborXR, ManageXR, or comparable), including enrollment, profiles, and remote wipe.
Exceptional organization and attention to detail.
Demonstrated ability to run a project: build a plan, hold a schedule, direct others' work, and report status clearly to leadership.
Comfortable working independently with minimal supervision and leading a crew when needed.
Able to work effectively as a peer, coordinating daily with an Inventory Manager.
Strong written and verbal communication skills, including with non-technical staff.

Nice To Haves

Prior experience supporting a distributed or remote field team.
Scripting or automation ability (PowerShell, Python, ADB, or similar) applied to device setup.
Familiarity with retail or in-store demonstration environments.
Experience hiring, onboarding, or supervising temporary or contract technical staff.
Hardware repair experience with consumer electronics or wearables.
Project management coursework or certification (CAPM, PMP, or equivalent practical experience).

Responsibilities

Configure and image devices to the standard build, including OS/firmware updates, MDM enrollment, network/Wi-Fi profiles, demo/kiosk mode, account provisioning, app installation, and security settings.
Define and maintain the standard build specification for all supported devices, keeping it current with hardware and software changes.
Functionally test every unit before release, checking display, optics, tracking, audio, battery health, controller pairing, and demo content playback.
Update the asset system with build and test status for devices moving through provisioning.
Diagnose device issues escalated from the field and provide remote technical support to field representatives.
Determine the disposition of failed devices (repairable in-house or end-of-life) and document technical findings.
Perform in-house repairs and component swaps, technically validating all repaired devices before redeployment.
Securely wipe and re-provision returned devices, confirming data removal before redeployment or retirement.
Maintain provisioning runbooks, build checklists, and troubleshooting documentation.
Plan the technical aspects of bulk deployments, including build specifications, per-unit build time, staging layout, tooling, network capacity, throughput targets, and milestones.
Onboard, train, and direct temporary technicians on the build line, assigning work, setting daily targets, and quality-checking output.
Design the build and test workflow for high-volume, error-free device processing.
Track build progress against plan daily, identify technical risks early, and report status and completion dates to leadership.
Coordinate with the Inventory Manager to ensure timely hardware arrival and efficient flow of finished units.
Conduct technical post-deployment reviews, analyzing defect rates, build times, and identifying areas for improvement.
Evaluate new devices, firmware releases, and management tooling for potential adoption.
Report on fleet technical health, including failure trends, firmware compliance, enrollment status, and provisioning turnaround times.
Advise the Inventory Manager on hardware and spare-part needs based on observed failure rates.
Manage the technical relationship with device vendors and their support channels.
Continuously seek opportunities to automate, script, or streamline provisioning steps.