Programming & Provisioning Technician

Rescue 42•Chico, CA

3h•Onsite

About The Position

The Programming & Provisioning Technician supports production by working with Assemblers, Engineers, Supervisors, Customer Service, and external Partners to install and provision electrical and technical components, program and update software, and test and troubleshoot equipment. Core responsibilities include programming and provisioning equipment ahead of production needs, repairing company and customer-owned equipment, and performing final product validation and quality control. The Programming & Provisioning Technician effectively troubleshoots equipment by understanding its capabilities and limitations and ensuring it is operated safely and correctly. Thorough documentation and clear communication are central to this role. This role keeps the status of work, findings, and resolutions visible to the team, supporting accurate production planning and the data-driven improvement of products and processes.

Requirements

High school diploma or equivalent
Minimum three (3) years of experience in a technical, manufacturing, or field service environment with telecommunications, satellite/radio equipment, networking hardware, electrical systems, software/equipment provisioning, or customer-facing technical support
Demonstrated ability to conduct technical analysis, troubleshoot complex issues, thoroughly document findings and solutions, and communicate technical recommendations to internal teams, customers, and leadership
Strong computer and technical proficiency (Microsoft 365, including Excel and SharePoint)
Strong mechanical and electrical aptitude with the ability to independently assemble, troubleshoot, and test complex mechanical and electrical products
Working knowledge of electrical assembly practices, wiring techniques, cable routing, connectors, and related components
Ability to perform assigned work independently with limited supervision and determine appropriate methods or next steps when work requires interpretation or troubleshooting
Excellent time management skills, with the ability to prioritize tasks, take initiative, and meet deadlines
Proficient computer skills with a strong understanding of technology and software capabilities, including device programming and provisioning
Strong problem-solving and troubleshooting skills, including the ability to identify potential causes, recognize quality issues, evaluate and implement corrective actions within established procedures, and escalate issues requiring additional technical, engineering, or management support
Ability to use a variety of hand tools, power tools, test equipment, and manufacturing equipment safely and effectively
Strong attention to detail with the ability to verify work against drawings, specifications, quality standards, and established testing requirements
Excellent verbal and written communication, including clear and concise technical documentation
Ability to work effectively as part of a team while also taking ownership of assigned work and responsibilities
Ability to maintain a clean, organized, and efficient work environment
Commitment to safety, quality standards, and proper use of personal protective equipment (PPE) in a manufacturing environment

Nice To Haves

Five (5) years of experience in a technical, manufacturing, or field service environment with telecommunications, satellite/radio equipment, networking hardware, electrical systems, software/equipment provisioning, or customer-facing technical support
Associate degree or technical certificate in electronics, electrical technology, or a related field
Relevant industry certifications (e.g., IPC soldering, CompTIA A+ or Network+)
Experience with Fishbowl or other ERP/inventory management systems

Responsibilities

Maintain security and compliance standards to protect partner-owned equipment, keeping storage areas secured and documenting changes to equipment status and location
Assist with the installation of cabling, satellite, radio, electrical, and technical equipment, including final installation and quality assurance.
Proactively program, test, and provision software and equipment, staying well ahead of production requirements and customer demand.
Perform repair work on company and customer-owned equipment, including warranty returns, thoroughly documenting all findings and resolutions
Perform final product validation, ensure adherence to quality control measures, and maintain rigorous, accurate quality control records
Resolve technical problems, escalate issues promptly when additional input is needed, and assist in implementing systemic fixes
Track trends, common faults, and recurring issues, and use that information to recommend improvements to products and processes
Support Engineering on opportunities to improve product reliability in the field, including reporting on findings from case repairs
Present analysis results and proposed solutions to technical leads and senior leaders, such as case repair summaries, documentation logs, and key quality control test points
Provide timely, written updates on the status of work in process and upcoming work, including priorities and roadblocks, to support production planning
Keep all relevant systems and records complete and up to date as work is completed, and review labels, placards, and documentation for accuracy before they move forward
Assist with off-site repair work as determined by business needs
Perform other production-related duties as assigned to meet company objectives