Supervisor Provisioning - STL

Southwest Airlines • St. Louis, MO

12h • $36 - $38 • Onsite

About The Position

The Supervisor Provisioning leads and develops Provisioning Agents and ensures aircraft are stocked with the snacks, drinks, and supplies customers expect. The role manages inventory, safety, compliance, equipment, and coordination with station teams and leaders to support on-time performance and customer experience. The supervisor also oversees daily airport operations and administrative processes, including staffing, bids, assignments, payroll, attendance, training compliance, and supply distribution.

The position works assigned shifts based on seniority, which may include early mornings, late evenings, weekends, and holidays. For external applicants, consideration is limited to current residents of Missouri or Illinois. Applicants must be authorized to work in the United States without current or future sponsorship, and must meet local airport requirements.

Requirements

• Broad, fully functioning knowledge of airline operations and provisioning.
• Knowledge of administrative and clerical procedures and systems, including word processing, records management, form design, and office procedures.
• Knowledge of business and management principles, including strategic planning, resource allocation, human resources, leadership, production methods, and coordination of people and resources.
• Knowledge of customer service principles and processes, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
• Ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions and approaches to problems.
• Ability to listen to, understand, and communicate ideas in writing and speech.
• Ability to shift attention between multiple activities or sources of information.
• Ability to apply general rules to specific problems and produce sensible answers.
• Ability to recognize and address performance and safety concerns promptly.
• Knowledge of equipment, policies, procedures, and strategies for effective security operations and protection of people, data, property, and institutions.
• Must be able to obtain a Security Identification Display Area (SIDA) badge and meet local airport requirements.
• Must possess a current, valid U.S.-issued driver’s license.
• Must be a U.S. citizen or authorized to work in the United States; the company does not provide current or future work authorization sponsorship.
• Must be at least 18 years of age.
• Must comply with Company attendance and appearance standards.
• Must be able to communicate and interact in English to meet job demands.
• Must be able to use a computer and office productivity tools with sufficient speed and accuracy.
• Must be able to perform physical activities including lifting up to 70 pounds, standing, sitting, pulling, pushing, squatting, climbing, walking, kneeling, reaching, crawling, and writing.
• External applicants must currently reside in Missouri or Illinois.
• External applicants are not eligible for consideration if they interviewed for the Supervisor Provisioning position at STL within the last 12 months and were not selected.

Nice To Haves

• May be required by Station Leadership to obtain a Customs Seal and meet requirements for working on international flights.

Responsibilities

• Coach, develop, and engage team members using Southwest Airlines talent management practices.
• Foster inclusion, recognition, support, and a safe work environment while demonstrating Company values and competencies.
• Participate in continuous learning and development for leadership and self-growth.
• Ensure aircraft are properly serviced and provisioned before departure and that required forms and records are completed and maintained.
• Monitor the quality, quantity, and procurement of provisioning supply purchases.
• Coordinate with departments to support station on-time performance, employee morale, customer satisfaction, and workplace safety.
• Oversee daily airport operations to create a safe, secure, legally compliant, and service-conscious environment.
• Meet or exceed performance goals, make effective decisions, and assign and track agents for training compliance.
• Provide consistent operational status updates to leaders and employees.
• Forecast operational situations, monitor performance against key metrics, hold responsible parties accountable, and review delay coding for accuracy.
• Work with Staff Planning to build bids aligned with departmental hourly goals.
• Build and close shift bids; prepare daily work assignments, payroll, and attendance reports; monitor staffing; and verify appropriate use of overtime.
• Coordinate distribution of necessary supplies to non-Provisioning Stations.
• Ensure equipment, including GSE, is maintained and available for operations.
• Administer labor contracts or agreements appropriately, emphasizing minimal labor disputes.
• Perform other job duties as directed by the employee’s leaders.

Benefits

• Free travel on any open seat on Southwest flights for the employee and eligible dependents.
• 401(k) Company match of up to 9.3% of eligible earnings, subject to plan terms and vesting.
• 3% Short Term Incentive bonus on base salary, aligned with company performance.
• Potential annual profit-sharing contribution to the Southwest Retirement Savings Plan, subject to plan terms and Company discretion.
• Competitive health insurance for the employee and eligible dependents, with coverage options starting on the first day of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed