Supervisor Provisioning - AUS

Southwest Airlines • Austin, TX

20h • $36 - $38 • Onsite

About The Position

The Supervisor Provisioning leads and develops Provisioning Agents and ensures aircraft are stocked with the snacks, beverages, and supplies Customers expect. The role manages inventory and provisioning supplies, ensures safety and compliance, and coordinates with Leaders and station Teams to support on-time departures, Customer satisfaction, and station performance.

The Supervisor oversees day-to-day airport operations, assigns and tracks work and training, monitors performance and staffing, and completes daily administrative tasks. The position works assigned shifts based on seniority, which may include early mornings, late evenings, weekends, and holidays. External applicants will be considered only if they are current Texas residents. Applicants are also ineligible if they were interviewed for this position at AUS within the last 12 months and were not selected.

The role requires broad knowledge of Airline Operations and Provisioning. A college degree is not listed as a requirement. The employee must be able to obtain a SIDA badge, hold a current valid U.S.-issued driver’s license, and meet local airport requirements. A Customs Seal may be required by Station Leadership for work on international flights. Applicants must be at least 18 and authorized to work in the United States; sponsorship is not available.

Pay is $36.00–$37.50 per hour, depending on qualifications and experience. Overtime and shift premiums are available, and eligible roles may have additional bonus opportunities. Benefits include free standby travel on open seats for the Employee and eligible dependents, a Company 401(k) match, a 3% Short Term Incentive bonus based on company performance, potential profit sharing, and health insurance options available from the first day of employment.

Requirements

• Fully functioning, broad knowledge of Airline Operations and Provisioning.
• Knowledge of administrative and clerical procedures and systems, including word processing, files and records, forms, and office procedures and terminology.
• Knowledge of business and management principles, including strategic planning, resource allocation, human resources modeling, leadership, production methods, and coordination of people and resources.
• Knowledge of principles and processes for providing Customer and personal services, including assessing Customer needs, meeting service quality standards, and evaluating Customer satisfaction.
• Skill in using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to listen to, understand, and communicate ideas in writing and speaking.
• Ability to shift between multiple activities or sources of information.
• Ability to apply general rules to specific problems and produce sensible answers.
• Ability to recognize and address performance and safety concerns in a timely manner.
• Knowledge of equipment, policies, procedures, and strategies related to security operations and protection of people, data, property, and institutions.
• Must be able to obtain a Security Identification Display Area (SIDA) badge and meet all local airport requirements.
• Must possess a current valid driver’s license issued in the United States.
• May be required by Station Leadership to obtain a Customs Seal and meet requirements to work on international flights.
• Must be at least 18 years of age.
• Must be a U.S. citizen or have authorization to work in the United States; no current or future work authorization sponsorship is available.
• Must comply with Company attendance standards and appearance guidelines.
• For external applicants, must currently reside in Texas.
• Must not have been interviewed and not selected for Supervisor Provisioning at AUS within the last 12 months.
• Ability to perform duties from a limited-space workstation, desk, or office area for extended periods.
• Ability to communicate and interact in English to meet job demands.
• Ability to work with potential exposure to excessive noise, vibrations, and other sensory conditions, and in outdoor and inclement weather.
• Ability to use a computer and office productivity tools with sufficient speed and accuracy.
• Ability to lift up to 70 pounds and perform physical activities including standing, sitting, pulling, pushing, squatting, climbing, walking, kneeling, reaching, crawling, and writing.

Responsibilities

• Ensure aircraft are properly serviced and provisioned before departure and that forms and records are completed and maintained.
• Monitor the quality, quantity, and procurement of provisioning supply purchases.
• Coordinate with departments to support station on-time performance, Employee morale, Customer satisfaction, and a safe work environment.
• Oversee day-to-day airport operations to maintain a safe, secure, legally compliant, and service-conscious environment.
• Meet or exceed performance goals, make effective decisions, and assign and track Agents’ training compliance.
• Provide consistent operational status updates to Leaders and Employees.
• Forecast operational situations that may affect operations, monitor results against key metrics, hold responsible parties accountable, and review delay coding for accuracy.
• Work with Staff Planning to build bids aligned with departmental hourly goals.
• Build and close shift bids; prepare daily work assignments, payroll, and attendance reports; monitor staffing and verify appropriate use of overtime.
• Coordinate distribution of necessary supplies to non-Provisioning Stations.
• Ensure all equipment, including GSE, is maintained and available for operations.
• Administer labor contracts or agreements appropriately, with an emphasis on minimizing labor disputes.
• Coach, develop, and engage Team members using Southwest talent management practices; promote inclusion, recognition, and a safe work environment; and participate in continuous learning and development.
• Perform other job duties as directed by the Employee’s Leaders.

Benefits

• Free travel on open seats on Southwest flights for the Employee and eligible dependents.
• Company 401(k) match contribution of up to 9.3% of eligible earnings, subject to plan terms and vesting.
• 3% Short Term Incentive bonus paid on base salary in alignment with company performance.
• Potential annual profit-sharing contribution to the Southwest Retirement Savings Plan, subject to plan terms and Company discretion.
• Competitive health insurance for the Employee and eligible dependents, with coverage options available from the first day of employment.
• Opportunities for overtime and shift premiums.
• Additional bonus opportunities for eligible Leadership and individual contributor roles, awarded at the Company’s discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed