Supervisor Provisioning - LAS

Southwest Airlines • Las Vegas, NV

2d • Onsite

About The Position

The Supervisor Provisioning leads and develops Provisioning Agents and oversees the provisioning operation to ensure aircraft have the snacks, drinks, and supplies customers expect. The role manages inventory and supply distribution, ensures safety and compliance, and coordinates with leaders, departments, and station teams to support on-time performance and customer satisfaction. The position also oversees day-to-day airport operations, staffing, equipment readiness, performance processes, training compliance, and administrative duties. Shifts are assigned based on seniority and may include early mornings, late evenings, weekends, and holidays.

For external applicants, Southwest Airlines will consider applicants who are current residents of Nevada. Applicants are not eligible for consideration if they were interviewed for the Supervisor Provisioning position at LAS within the last 12 months and were not selected. U.S. citizenship or current authorization to work in the United States is required; work-authorization sponsorship is not available. The role pays $36.00 to $37.50 per hour, depending on qualifications and experience, with opportunities for overtime and shift premiums. Eligible roles may also have discretionary bonus opportunities.

Requirements

• Broad, fully functioning knowledge of Airline Operations and Provisioning.
• Knowledge of administrative and clerical procedures and systems, including word processing, file and records management, form design, and office procedures and terminology.
• Knowledge of business and management principles, including strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.
• Knowledge of principles and processes for providing customer and personal services, including needs assessment, service-quality standards, and customer-satisfaction evaluation.
• Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to listen to, understand, and communicate ideas in writing and verbally.
• Ability to shift attention between multiple activities or sources of information.
• Ability to apply general rules to specific problems and produce sensible answers.
• Ability to recognize and address performance and safety concerns in a timely manner.
• Knowledge of relevant equipment, policies, procedures, and strategies for effective security operations protecting people, data, property, and institutions.
• Must obtain a Security Identification Display Area (SIDA) badge and meet local airport requirements.
• Must possess a current, valid U.S.-issued driver’s license.
• Must be a U.S. citizen or authorized to work in the United States; sponsorship is not available.
• Must be at least 18 years old.
• Must comply with Company attendance and appearance standards.
• Must communicate and interact in English to meet the demands of the job.
• Must be able to use a computer and office productivity tools with sufficient speed and accuracy.
• Must be able to perform duties in a limited-space workstation, desk, or office area for extended periods and in outdoor and inclement weather conditions, with potential exposure to excessive noise, vibrations, or other sensory conditions.
• Must be able to perform physical activities including lifting up to 70 pounds, standing, sitting, pulling, pushing, squatting, climbing, walking, kneeling, reaching, crawling, and writing.

Nice To Haves

• May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work on international flights.

Responsibilities

• Coach, develop, and engage team members using Southwest Airlines talent management practices.
• Foster inclusion, recognition, and support for a safe work environment, and participate in continuous learning and development.
• Ensure aircraft are properly serviced and provisioned before departure and that required forms and records are completed and maintained.
• Monitor the quality, quantity, and procurement of provisioning supply purchases.
• Coordinate with departments to support station on-time performance, employee morale, customer satisfaction, and a safe working environment; institute programs to help reduce accidents and injuries.
• Oversee day-to-day airport operations to maintain a safe, secure, legally compliant, and service-conscious environment.
• Meet or exceed performance goals through effective decisions; assign and track Agents for training compliance.
• Provide consistent status updates to leaders and employees.
• Forecast operational situations that may affect operations, monitor performance against key metrics, hold responsible parties accountable, and review and ensure accurate delay coding.
• Work with Staff Planning to build bids aligned with departmental hourly goals.
• Perform administrative duties, including building and closing shift bids, preparing daily work assignments, daily payroll and attendance reports, monitoring staffing across areas, and verifying appropriate overtime use.
• Coordinate distribution of necessary supplies to non-Provisioning Stations.
• Ensure all equipment, including GSE, is maintained and available for operations.
• Properly administer labor contracts or agreements while emphasizing minimal labor disputes.
• Perform other job duties as directed by the Employee’s Leaders.

Benefits

• Free standby travel on any open seat on Southwest flights for the employee and eligible dependents.
• Company dollar-for-dollar 401(k) match of up to 9.3% of eligible earnings, subject to plan terms and vesting schedule.
• 3% Short Term Incentive (STI) bonus on base salary, aligned with company performance.
• Potential annual profit-sharing contribution to the Southwest Retirement Savings Plan, subject to company discretion and plan terms.
• Competitive health insurance for the employee and eligible dependents, with coverage options beginning on the first day of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed