Supervisor Provisioning - STL

Southwest Airlines • St Louis, MO

2d • Onsite

About The Position

The Supervisor Provisioning leads Provisioning Agents and oversees aircraft provisioning at the STL station. The role ensures aircraft are properly stocked and serviced before departure, manages inventory and supply distribution, maintains safety and compliance, and works with Leaders and station Teams to support on-time performance and Customer satisfaction. The Supervisor coaches and develops employees, supports a safe and inclusive work environment, and invests in continuous leadership and self-development.

This role works assigned shifts based on seniority, which may include early mornings, late evenings, weekends, and holidays. External applicants will be considered only if they currently reside in Missouri or Illinois. Applicants interviewed but not selected for a Supervisor Provisioning position at STL within the previous 12 months will not be considered. U.S. citizenship or current authorization to work in the U.S. is required; work authorization sponsorship is unavailable. Pay is $36.00–$37.50 per hour, depending on qualifications and experience, with opportunities for overtime and shift premiums. Eligible roles may also have discretionary bonus opportunities.

The position requires a current valid U.S. driver’s license and the ability to obtain a SIDA badge and meet local airport requirements. Station Leadership may require a Customs Seal for work on international flights. Physical demands include lifting up to 70 pounds and performing activities such as standing, sitting, pushing, pulling, squatting, climbing, walking, kneeling, reaching, crawling, and writing. Work may involve a limited-space workstation, excessive noise or vibrations, and outdoor or inclement weather conditions.

Requirements

• Broad, fully functioning knowledge of Airline Operations and Provisioning.
• Knowledge of administrative and clerical procedures and systems, including word processing, records and files, forms, office procedures, and terminology.
• Knowledge of business and management principles, including strategic planning, resource allocation, human resources modeling, leadership, production methods, and coordination of people and resources.
• Knowledge of Customer and personal service principles, including assessing Customer needs, meeting service quality standards, and evaluating Customer satisfaction.
• Ability to use logic and reasoning to assess alternative solutions and approaches to problems.
• Ability to listen to, understand, and communicate ideas in writing and speech.
• Ability to shift attention among multiple activities or sources of information.
• Ability to apply general rules to specific problems and produce sensible answers.
• Ability to recognize and address performance and safety concerns promptly.
• Knowledge of equipment, policies, procedures, and strategies for effective security operations and protection of people, data, property, and institutions.
• Must obtain a Security Identification Display Area (SIDA) badge and meet local airport requirements.
• Must possess a current valid driver’s license issued in the United States.
• May be required by Station Leadership to obtain a Customs Seal and meet requirements for working on international flights.
• Must communicate and interact in English to meet job demands.
• Must be able to use a computer and office productivity tools with sufficient speed and accuracy.
• Must maintain a well-groomed appearance under Company standards.
• Must be a U.S. citizen or authorized to work in the United States; sponsorship is not available.
• Must be at least 18 years of age.
• Must comply with Company attendance standards.
• External applicants must currently reside in Missouri or Illinois.
• External applicants interviewed but not selected for Supervisor Provisioning at STL within the previous 12 months are ineligible for consideration.

Responsibilities

• Determine that aircraft are properly serviced and provisioned before departure and that forms and records are completed and maintained.
• Monitor the quality, quantity, and procurement of provisioning supplies.
• Coordinate with departments to support station on-time performance, employee morale, Customer satisfaction, and workplace safety.
• Oversee day-to-day airport operations to maintain a safe, secure, legally compliant, and service-conscious environment.
• Meet or exceed performance goals through effective decisions; assign and track Agents for training compliance.
• Provide consistent status updates to Leaders and employees.
• Forecast operational situations, monitor results against key metrics, hold responsible parties accountable, and review and ensure accurate delay coding.
• Work with Staff Planning to build bids aligned with departmental hourly goals.
• Perform administrative duties, including building and closing shift bids, preparing daily work assignments, processing daily payroll, preparing attendance reports, monitoring staffing, and verifying appropriate overtime use.
• Coordinate distribution of necessary supplies to non-Provisioning Stations.
• Ensure equipment, including GSE, is maintained and available for operations.
• Administer labor contracts or agreements appropriately, emphasizing the prevention of labor disputes.
• Coach, develop, and engage Team Members using Southwest talent management practices.
• Promote Company values, inclusion, recognition, and a safe work environment; participate in continuous learning and development.
• Perform other job duties as directed by the Employee’s Leaders.

Benefits

• Free travel on Southwest flights on open seats for employees and eligible dependents.
• Company 401(k) match of up to 9.3% of eligible earnings, subject to plan terms and vesting schedule.
• 3% Short Term Incentive bonus on base salary, aligned with company performance.
• Potential annual profit-sharing contributions to the Southwest Retirement Savings Plan, subject to company discretion and plan vesting schedule.
• Competitive health insurance for employees and eligible dependents, with coverage options beginning on the first day of employment.
• Opportunities for overtime and shift premiums.
• Additional discretionary bonus opportunities for eligible roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed