Supervisor Provisioning - TPA

Southwest Airlines • Tampa, FL

3d

About The Position

The Supervisor Provisioning leads and develops Provisioning Agents and ensures aircraft are stocked with the snacks, drinks, and supplies expected by Customers. The role manages inventory and provisioning supplies, maintains safety and compliance, and coordinates with station Teams and other Departments to support on-time performance and Customer satisfaction. The Supervisor also oversees daily airport operations, staffing, training, performance metrics, equipment, and administrative processes. Assigned shifts are based on seniority and may include early mornings, late evenings, weekends, and holidays. External applicants are considered only if they currently reside in Florida. Applicants interviewed for this position at TPA within the previous 12 months and not selected will not be considered.

Requirements

• Broad, fully functioning knowledge of Airline Operations and Provisioning.
• Knowledge of administrative and clerical procedures and systems, including word processing, records and files management, form design, and office terminology.
• Knowledge of business and management principles, including strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.
• Knowledge of Customer and personal service principles, including needs assessment, service quality standards, and evaluation of Customer satisfaction.
• Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches.
• Ability to listen to, understand, and communicate ideas in writing and speaking.
• Ability to shift attention between two or more activities or sources of information.
• Ability to apply general rules to specific problems and produce sensible answers.
• Ability to recognize and address performance and safety concerns in a timely manner.
• Knowledge of relevant equipment, policies, procedures, and strategies for effective security operations and protection of people, data, property, and institutions.
• Must obtain a Security Identification Display Area (SIDA) badge and meet local airport requirements.
• Must possess a current valid driver’s license issued in the United States.
• Must be a U.S. citizen or authorized to work in the United States; no current or future work authorization sponsorship is available.
• May be required by Station Leadership to obtain a Customs Seal and meet requirements to work on international flights.
• Must maintain a well-groomed appearance under Company standards and comply with Company attendance standards.
• Must be at least 18 years of age.
• Must communicate and interact in English to meet job demands.
• Must be able to use a computer and office productivity tools with sufficient speed and accuracy.

Responsibilities

• Guide and lead team members using Southwest talent management practices to coach, develop, and engage employees.
• Support Company values and competencies to foster inclusion, recognition, and a safe work environment; participate in continuous learning and development.
• Ensure aircraft are properly serviced and provisioned before departure and that required forms and records are completed and maintained.
• Monitor the quality, quantity, and procurement of provisioning supply purchases.
• Coordinate with Departments to maintain station on-time performance, Employee morale, Customer satisfaction, and a safe working environment; institute programs to help reduce accidents and injuries.
• Oversee day-to-day airport operations to provide a safe, secure, legally compliant, and service-conscious environment.
• Make effective decisions to meet or exceed performance goals, assign and track Agents for training compliance, and report status updates consistently.
• Forecast operational situations that may affect operations, monitor results against key metrics, hold responsible parties accountable, and review and ensure accurate delay coding.
• Work with Staff Planning to build bids aligned with Department hourly goals.
• Perform daily administrative duties, including building and closing shift bids, preparing daily work assignments, payroll and attendance reports, monitoring staffing, and verifying appropriate use of overtime.
• Coordinate distribution of necessary supplies to non-Provisioning Stations.
• Ensure all equipment, including GSE, is maintained and available for operations.
• Properly administer labor contracts or agreements while emphasizing minimal labor disputes.
• Perform other job duties as directed by the Employee’s Leaders.

Benefits

• Free standby travel on open seats on Southwest flights for the Employee and eligible dependents.
• Company dollar-for-dollar 401(k) match contribution of up to 9.3% of eligible earnings, subject to the plan’s vesting schedule.
• 3% Short Term Incentive bonus on base salary, aligned with Company performance.
• Potential annual profit-sharing contribution to the Southwest Retirement Savings Plan, at the Company’s discretion and subject to the plan’s vesting schedule.
• Competitive health insurance for the Employee and eligible dependents, with coverage options beginning on the first day of employment.
• Opportunities for overtime and shift premiums.
• Additional bonus opportunities for eligible Leadership and individual contributor roles, awarded at the Company’s discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed