Supervisor, Program Management

EVERSANA•Chesterfield, MO

5d•$44,290 - $61,800

About The Position

The Supervisor oversees the day-to-day operations of a team, including hiring, workflow planning and direction, scheduling, performance management, and team development. The role ensures compliance with key performance indicators and contractual obligations while supporting high levels of customer and client satisfaction. The Supervisor partners with leadership on policies, procedures, and operational improvements, and serves as a backup for the team. This role works Monday through Friday, 11:30 AM to 8:00 PM CST, in a professional office environment.

Requirements

GED or high school diploma and 10 years of experience, or an associate degree and 8 years of experience.
Demonstrated proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
Experience with managed care, prescription benefits, medical billing, reimbursement, and/or pharmacy.
Strong written and verbal communication skills.
Advanced problem-solving skills and ability to perform detail-oriented work accurately.
Experience resolving challenging customer-relations issues professionally.
Ability to work with multiple stakeholders in a fast-paced environment.
Ability to work flexible hours based on business needs.
Must be able to work Monday through Friday, 11:30 AM to 8:00 PM CST.
Applicants must be able to pass a drug test and background investigation.

Nice To Haves

Bachelor’s degree in Life Sciences, Pharmacy, or a business-related discipline.
Experience with managed care, prescription benefits, reimbursement, medical billing, and/or pharmacy.
Previous supervisory experience.

Responsibilities

Set clear direction, create effective plans, and define measurable outcomes for the team.
Manage employee performance, work processes, and resources to ensure work is completed effectively.
Engage employees and develop talent to meet future business needs.
Supervise the team, foster a team environment, and ensure work meets quality standards, organizational policies, procedures, and applicable laws.
Oversee employee issue resolution and evaluate and coach performance.
Monitor key performance indicators for client-contract compliance and customer satisfaction.
Manage daily team operations, including onboarding and training employees on departmental policies and procedures.
Identify and execute cross-training opportunities.
Schedule staff according to program business needs and available site tools.
Coach and develop direct reports through team huddles and one-on-one meetings.
Escalate and resolve customer complaints requiring a higher level of expertise.
Communicate with clients about operational performance according to program needs.
Evaluate team efficiency, productivity, and accuracy, and implement improvements.
Promote teamwork throughout the organization.
Maintain confidential information, make independent decisions, meet deadlines, and adapt to a fast-paced, changing environment.
Act as a backup for the team.
Perform other duties as assigned.