Supervisor Program Management

Bowling Green Inn of Brandywine•East Marlborough Township, PA

19h

About The Position

The Supervisor Program Management role supervises and coordinates program staff and activities, including the development, implementation, and evaluation of program services. The position helps ensure program operations and services align with objectives, protocols, regulations, standards, and environmental, safety, and infection-control requirements. It may include direct routine assessment and treatment within the program’s scope, staff guidance, patient and family education, consultation, community outreach, and transportation.

Requirements

High school diploma or equivalent required.
Two or more years of experience working with the facility's population required.
Licensed counselor or therapist, as required by the state and area of clinical expertise.
Valid driver's license if required by the facility.
CPR and de-escalation/restraint certification required; training is available upon hire and offered by the facility.

Nice To Haves

Bachelor's or master's degree in a human services field preferred.
One or more years of supervisory experience preferred.
First aid may be required depending on the state or facility.

Responsibilities

Supervise and coordinate program activities and staff.
Assist with developing and implementing program operating policies and procedures, ensuring workflows align with program objectives, protocols, regulations, standards, and environmental, safety, and infection-control requirements.
Develop and implement treatment or care plans; maintain patient charts and records; provide direct routine assessment and treatment, including clinical procedures, as required and within program parameters.
Assist with staff selection, training, and assessment, and provide feedback for performance reviews and assessments as appropriate.
Educate patients, families, staff, and other practitioners within the area of specialty.
Serve as a liaison and provide consultation on issues, regulations, and standards related to the area of specialty.
May participate in implementing plans to market and promote program services to the target population.
Provide community outreach in the area of clinical specialty, as appropriate.
May be required to provide transportation.
Guide and direct staff and encourage mutual trust, respect, and cooperation among team members.
Maintain a positive, empathetic, and professional attitude toward customers; acknowledge and work to resolve unmet patient needs and complaints; prioritize patient safety.
Perform other functions and tasks as assigned.