Supervisor, Patient Dining

Compass Group•Cleveland, OH

6d•Onsite

About The Position

The Supervisor, Patient Dining coordinates patient meal service and special requests for the Patient Dining Program. The role ensures Patient Dining Associates are trained and units are adequately staffed to provide service. It contributes to a comfortable and compassionate healthcare environment by addressing patients’ requests and nutritional needs. The supervisor oversees service systems and processes, supervises associates who help patients select meals and assemble, deliver, and retrieve trays, and works with caregivers and culinary staff on menu alternatives for allergies, sensitivities, cultural, ethnic, and religious preferences, and other requests. The position interacts with nursing to evaluate meal selections and tray processes, responds to patient needs, communicates concerns to appropriate personnel, and assists dietitians with monitoring certain dietary needs. The role follows confidentiality and patient-rights policies, regulatory and sanitation requirements, and HACCP food-safety guidelines. It also completes required reports and conducts daily associate team meetings. The position is based at Cleveland Clinic, 9500 Euclid Ave., Cleveland, OH 44195. Shifts are 6:00 a.m.–2:30 p.m. or 12:30 p.m.–8:30 p.m.; the schedule includes every other weekend and some holidays.

Requirements

Supervisor experience required.
Ability to communicate and read documents such as safety rules, procedure manuals, and operating and maintenance instructions.
Aptitude for effectively operating the hospital’s admission, discharge, and transfer (ADT) system and other computer-based systems that manage patient-care records.
Ability to occasionally lift and/or move up to 100 pounds and maneuver and push food-delivery carts.
Must be able to perform essential functions satisfactorily, with or without reasonable accommodation.

Nice To Haves

Patient dining, food service, or hospitality experience preferred.

Responsibilities

Oversee systems and processes to achieve the Patient Dining Program’s strategic and operational objectives.
Supervise Patient Dining Associates and ensure they help patients make menu selections and assemble, deliver, and retrieve meal trays.
Work with caregivers and the culinary team to determine menu alternatives for patients with food allergies or sensitivities, cultural, ethnic, or religious preferences, or requests for additional selections.
Interact with nursing and evaluate daily meal selections, tray completion, delivery, and retrieval.
Respond to patients’ needs and communicate patient problems or concerns to appropriate personnel in a timely manner, following department procedures.
Assist dietitians with monitoring patients who cannot eat orally, are on liquid diets, or have specific calorie requirements.
Follow facility confidentiality and patient-rights policies, including HIPAA policies and procedures.
Comply with regulatory agency standards, including federal, state, and JCAHO requirements.
Follow HACCP guidelines for meal assembly and distribution.
Comply with federal, state, and local health and sanitation regulations and department sanitation procedures.
Complete required daily, weekly, and monthly reports.
Conduct daily associate team meetings using Morrison’s GR8 Start Meeting guidelines and template.
Perform other duties as assigned.

Benefits

Retirement Plan
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Medical insurance for full-time positions
Dental insurance for full-time positions
Vision insurance for full-time positions
Life Insurance/AD for full-time positions
Disability insurance for full-time positions
Commuter Benefits for full-time positions
Employee Assistance Program for full-time positions
Flexible Spending Accounts (FSAs) for full-time positions
May be eligible for paid and/or unpaid time off in accordance with applicable federal, state, and local laws