SUPERVISOR, PATIENT DINING

Compass Group•Cleveland, OH

7d•$18 - $20•Onsite

About The Position

The Supervisor, Patient Dining coordinates patient meal service and special requests for the Patient Dining Program. The role ensures Patient Dining Associates are adequately trained and that units are properly staffed to provide service. It contributes to a culture of comfort and compassion by addressing patients’ special requests and nutritional needs. The supervisor oversees service processes and objectives, works with caregivers and culinary staff on menu alternatives, and coordinates with nursing on meal selections and tray delivery and retrieval. The position also supports dietitians, follows patient confidentiality and food-safety requirements, complies with regulatory and sanitation standards, completes required reports, and conducts daily associate team meetings. This is a full-time role at Cleveland Clinic in Cleveland, Ohio. The schedule is morning or evening shifts, including every other weekend and some holidays. Listed shifts are 6:00 a.m.–2:30 p.m. and 12:30 p.m.–8:30 p.m. Pay is $18.00–$20.00 per hour.

Requirements

Supervisor experience is required.
Ability to communicate and read documents such as safety rules, procedure manuals, and operating and maintenance instructions.
Ability to effectively operate the hospital’s admission, discharge, and transfer (ADT) system and other computer-based systems used to manage patient-care records.
Ability to occasionally lift and/or move up to 100 pounds and maneuver and push food delivery carts; reasonable accommodations may enable qualified individuals with disabilities to perform these essential functions.

Nice To Haves

Patient dining, food service, or hospitality experience is preferred.

Responsibilities

Oversee systems and processes to achieve the strategic and operational objectives of the Patient Dining Program.
Supervise Patient Dining Associates and ensure they help patients make menu selections, assemble meal trays, and deliver and pick up trays.
Work with caregivers and the culinary team to determine menu alternatives for patients with allergies or sensitivities, cultural, ethnic, or religious preferences, or requests for additional selections.
Interact with nursing and evaluate patient meal selections, tray completion, delivery, and retrieval on a daily basis.
Respond to patients’ needs and communicate problems or concerns to appropriate personnel in a timely manner, following department procedures.
Assist dietitians, including helping monitor patients with restrictions such as liquid diets, limited oral intake, or calorie-count requirements.
Follow facility confidentiality and patient-rights policies under HIPAA.
Comply with regulatory agency standards, including federal, state, and JCAHO standards.
Follow HACCP guidelines for meal assembly and distribution.
Comply with federal, state, and local health and sanitation regulations and department sanitation procedures.
Complete daily, weekly, and monthly reports as required by Morrison Healthcare policies and procedures.
Conduct daily associate team meetings using Morrison’s GR8 Start Meeting guidelines and template.
Perform other duties as assigned.

Benefits

Retirement Plan
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Voluntary benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Medical insurance (full-time positions)
Dental insurance (full-time positions)
Vision insurance (full-time positions)
Life insurance and AD (full-time positions)
Disability insurance (full-time positions)
Commuter benefits (full-time positions)
Employee Assistance Program (full-time positions)
Flexible Spending Accounts (full-time positions)
Paid and/or unpaid time off may be available in accordance with applicable federal, state, and local laws.