Dining Supervisor

Lutheran Senior Services•Glen Carbon, IL

About The Position

At EverTrue, team members at all levels contribute to the mission of Older Adults Living Life to the Fullest and work as part of a community serving residents and coworkers. The Dining Supervisor oversees dining services staff during a shift, including table setup, food service, dishwashing, and cleaning and maintenance of the dining room and kitchen. The role supports customer service related to residents’ dining experience and ensures food is handled according to sanitary and recognized food-serving standards. The supervisor supports staff recruitment, selection, training, scheduling, coaching, and adherence to departmental policies. The role also oversees safe equipment use, department supplies and stock, food storage cleanliness, sanitation and infection-control practices, and participation in quality assurance and resident-centered care activities. The supervisor may also help arrange and oversee staff for special functions.

Requirements

Certification in Food Service Sanitation.
Ability to lead a team with good organization, decision-making, and communication skills.
Strong customer service skills and ability to engage residents.
Must have or be willing to receive a Hepatitis A vaccine if working within St. Louis County.
Ability to perform the listed physical tasks, including lifting, carrying, pushing, pulling, walking, and squatting.
Ability to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile residents.

Nice To Haves

Supervisory experience in dining services in a health care facility is preferred.

Responsibilities

Supervise dining services staff during a shift to provide a high degree of customer service to residents; solicit resident feedback during meal service and follow up on negative situations.
Assist with recruiting, interviewing, selecting, and training dining services staff, and ensure staff receive training for job-related functions, including through the mentoring program.
Schedule department work hours, including vacation and holiday schedules, personnel, and work assignments.
Counsel and coach staff as needed and ensure compliance with departmental policies, procedures, and dress codes.
Ensure trained and authorized personnel operate department equipment safely; submit accident reports promptly and ensure equipment is available and in good working order.
Recommend department equipment and supply needs to the Dining Service Manager/Director and maintain adequate stock of food, supplies, and equipment.
Inspect food storage areas and utility or janitorial closets for cleanliness, organization, and supply control, and participate in inspections by authorized government agencies.
Ensure staff follow safe food-handling practices, infection-control procedures, food and refrigeration temperature logging, and weekly sanitation practices.
Participate with the Dining Service leadership team in developing, implementing, and maintaining a quality assurance program for the Dietary Department.
Participate in resident-centered care meetings or activities and support resident-directed care.
Assist with setup for special functions involving residents, departments, and communities, including scheduling and supervising staff.

Benefits

Paid Time Off (PTO) and PTO Sell-back
Retirement savings benefits with an employer match contribution
Education Financial Assistance
Employee Assistance Program (EAP)
Wellness
Pay advances (PayActiv)
Caregiver support (TCARE)
Leaves of Absence
Special retail deals and discounts (Perkspot)
Commuter support
Extended Sick Pay, Bereavement Pay, and Jury Duty Pay for part-time employees
Medical/Pharmacy, Dental, Vision, Flexible Spending Accounts (Healthcare and Dependent Care), Life insurance, Disability (Long-term and Short-term), Voya income protection benefits (Hospital, Critical Illness, and Accident), and Pet insurance for full-time or Weekend Option employees