Dining Services Supervisor

Touchmark • Bismarck, ND

1d

About The Position

Touchmark on West Century is hiring a Dining Room Supervisor for its senior living resort community. Working closely with the Dining Services Director, the supervisor helps ensure residents and guests have their needs met and receive an exceptional dining experience. The role includes hiring, leading, mentoring, training, and developing dining room staff; teaching dining etiquette, meal-handling procedures, and customer service; and handling scheduling and administrative tasks. The position also supports dining department service and financial goals, payroll budgeting, staff coordination, and a positive work environment. The schedule may include weekends, evenings, holidays, and special events as needed.

Requirements

• Commitment to Touchmark's values of excellence, teamwork, hospitality, integrity, and compassion, and willingness to model them.
• Thorough understanding of hospitality and how to provide exceptional service with care and compassion.
• Natural leadership ability.
• Demonstrated success managing and motivating a team of employees.
• Ability to work and make decisions in high-pressure situations.
• Strong understanding of dining operations.
• Knowledge of or experience with training and scheduling team members.
• Knowledge of and/or ability to follow state and federal regulations and meet requirements while respecting residents' rights.
• Willingness to work weekends, evenings, holidays, and special events as needed; flexible schedule.

Responsibilities

• Create wait staff schedules.
• Recommend food product changes to enhance the dining experience and improve company profitability.
• Supervise dining room closure at the end of dinner.
• Help maintain appropriate payroll budgeting.
• Assist in managing kitchen and dining staff to achieve customer service and financial goals for the dining department.
• Help create a positive work environment to maintain low staff turnover.
• Assist in coordinating front- and back-of-house staff to create a seamless flow.
• Train and develop new wait staff.
• Coach and counsel employees so they can perform their job duties effectively.
• Support the needs of the dining department.
• Hire, lead, mentor, train, and develop dining room staff, teaching proper dining etiquette, meal-handling procedures, and customer service skills.

Benefits

• Competitive compensation and benefits package for team members working 30 or more hours per week.
• Paid time off, including holidays.
• Health, dental, and vision insurance plans for employees and eligible dependents.
• Education assistance.
• Bonus and retirement plans.
• Health care, dependent care, and commuter Flexible Spending Accounts.
• On-Demand Pay allowing employees to access pay as they earn it.
• Employee Assistance Program.
• Supplemental insurance options.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed