Dining Services Supervisor

EveryAge • Thomasville, NC

3d

About The Position

At Piedmont Crossing, dining is an important part of residents’ quality of life and overall experience. The Dining Services Supervisor leads dining room operations and front-of-house food service functions, ensuring exceptional service, hospitality, and satisfaction for residents, guests, and team members. Under the direction of the Director of Dining Services, Registered Dietitian, or Chef Manager, this position oversees daily operations, leads dining services staff, promotes customer service, ensures food safety and sanitation compliance, and supports a welcoming dining experience that reflects Piedmont Crossing’s values and service standards. The role may assist with meal service and food preparation and supports special programs, resident events, and community engagement initiatives.

Requirements

• At least one year of food service experience in a restaurant, healthcare, senior living, hospitality, or institutional setting.
• ServSafe Food Protection Manager Certification, or the ability to obtain it within an established timeframe.
• Strong commitment to customer service and resident satisfaction.
• Knowledge of food service operations, sanitation procedures, and food safety regulations.
• Ability to lead, develop, and motivate employees.
• Excellent verbal and written communication skills.
• Strong organizational, problem-solving, and time-management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work flexible hours, including weekends and holidays as needed.

Nice To Haves

• High school diploma or GED.
• Associate degree in Hospitality, Culinary Arts, Food Service Management, or a related field.
• Experience in long-term care, healthcare, senior living, or retirement communities.
• Previous supervisory or leadership experience.

Responsibilities

• Supervise daily dining room and food service operations to ensure efficient service, resident satisfaction, and team productivity.
• Lead, coach, and motivate dining services team members through training, feedback, and performance management.
• Assign, prioritize, and monitor daily work activities to achieve operational goals and service standards.
• Ensure staff have the equipment, supplies, and resources needed to perform their duties.
• Oversee meal service, special events, private dining, and catering functions.
• Coordinate catering services, including buffet presentations, served meals, beverage stations, receptions, and community events.
• Promote a culture of hospitality and courteous, professional, attentive service for residents, guests, and visitors.
• Work with residents and team members to address concerns, resolve issues, and improve the dining experience.
• Establish and maintain operational standards and implement quality improvement initiatives.
• Ensure compliance with food safety, sanitation, infection control, workplace safety, and loss prevention standards.
• Direct and monitor cleaning and sanitation procedures in dining and service areas.
• Assist with meal service and food preparation as needed.
• Maintain clean, attractive, and organized dining rooms, service stations, and work areas.
• Participate in hiring, interviewing, and selecting dining services personnel with the Director of Dining Services.
• Orient, train, schedule, supervise, evaluate, and, when appropriate, discipline staff in accordance with organizational policies.
• Promote teamwork and communication between dining services, healthcare, and other community departments.
• Monitor inventory and communicate supply needs to support uninterrupted operations.
• Support special programs, resident events, and initiatives that enhance community engagement and resident satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED