Supervisor Patient Access--CHIMemorial Chattanooga

CommonSpirit Health•Chattanooga, TN

1d•$24 - $36

About The Position

The Patient Access Supervisor leads the daily operations of the Registration department by monitoring, coordinating, and evaluating staff activities to provide timely, high-quality service to patients. The supervisor directs and coordinates prior authorization and scheduling processes for staff and patients, administers daily tasks, delivers exceptional customer service, and works to achieve high patient satisfaction. The role requires a commitment to operational excellence, a patient-centric environment, and efficient patient access services. The supervisor researches customer inquiries, complaints, and requests and takes appropriate steps to resolve errors or issues, communicating resolutions to interested parties. The role monitors the annual budget, helps control overtime, and informs higher-level management of issues with potential budgetary impact. It also supports regulatory compliance by developing and implementing guidelines, procedures, processes, and training materials, and by communicating relevant updates to department staff. The position schedules, supervises, audits, and evaluates staff performing financial counseling, insurance verification, referrals, training, and administrative support. It helps identify staffing levels needed to meet coverage, budget, and operational objectives, and ensures employees are qualified and trained. Responsibilities also include interviewing candidates, participating in personnel decisions, orienting employees, holding staff meetings, approving timecards, communicating performance standards, evaluating performance, mentoring staff, and resolving escalated technical issues. The supervisor assesses operations for improvement opportunities, recommends changes to stakeholders, implements approved improvements, and ensures staff receive appropriate on-the-job training.

Requirements

High school diploma or GED.
Knowledge of regulations related to Admissions and Financial requirements.
Strong scheduling and registration background using an EMR system such as Meditech and/or Epic, both by telephone and in person.

Nice To Haves

Associate’s degree.
Two years of hospital patient access or business analyst experience.
Two years of operational or leadership experience.
Initiative, judgment, problem-solving, decision-making, and team-development skills.

Responsibilities

Lead, monitor, coordinate, and evaluate the daily activities of the Registration department.
Provide direction and coordinate prior authorization and scheduling processes for staff and patients.
Administer daily tasks and support exceptional customer service and high patient satisfaction.
Research customer inquiries, complaints, and requests; resolve errors or issues within the scope of the position and communicate resolutions.
Monitor the annual budget, control overtime, and inform higher-level management of issues with potential budgetary impact.
Participate in developing and implementing guidelines, procedures, processes, and training materials that support regulatory compliance.
Ensure employees understand and apply internal guidelines, and prepare department communications about training, process changes, and assessments.
Schedule, supervise, audit, and evaluate staff performing financial counseling, insurance verification, referrals, training, and administrative support.
Help identify staffing levels needed for appropriate coverage and budgetary and operational objectives.
Ensure staff are qualified and properly trained for assigned duties.
Interview candidates and participate in employment and other personnel decisions.
Orient employees, hold regular staff meetings, approve timecards, communicate performance standards, and evaluate employee performance.
Counsel and mentor staff, provide constructive feedback, recognize results, participate in performance management, and resolve technical issues escalated by subordinates.
Assess operations and services for improvement opportunities, recommend initiatives to stakeholders, implement approved changes, and arrange on-the-job training.