Supervisor - Patient Access

Conifer Health Solutions•Harlingen, TX

2d•Onsite

About The Position

This position is responsible for providing guidance and mentoring to new and/or existing staff with daily work effort and proper handling of accounts. The Supervisor - Patient Access will provide daily support, mentoring, and training to new hires as well as existing Patient Access staff, and assist in managing escalated issues. This role also assists in preparation for short and long-range planning recommendations for all Registration Process areas, including Admitting, Centralized Scheduling, Emergency Department, and any on or offsite clinics. The Supervisor maintains positive customer service, enforces departmental policies, and monitors daily activity and performance metrics. They will also perform all Patient Access functions as needed and act as part of the management team to ensure operational goals are met.

Requirements

Spanish Required
Excellent interpersonal and organizational skills
Demonstrated leadership abilities
Thorough knowledge of computer systems in Health Care Information System
Clear understanding of Revenue Cycle Management and Regulatory Agencies required
Ability to receive and express detailed information through oral and written communications.
Must be available to work hours and days as needed based on departmental/system demands
Must be “on-call” as needed

Nice To Haves

College degree preferred.
2 or 4 year college degree in Business, Accounting, Medical Administration or related area preferred
5 plus years experience in Patient Access preferred
2 plus years in supervisory or lead role preferred

Responsibilities

Provides daily support/mentoring/training to new hires as well as existing Patient Access staff.
Provides assistance in managing escalated issues as needed.
Assists in preparation for both short and long range planning recommendations for all Registration Process areas including; Admitting, Centralized Scheduling, Emergency Department and any on or offsite clinics.
Maintains positive customer service at all times, assisting staff in resolving issues.
Enforces departmental policies, practices, procedures and work rules in accordance with approved department and hospital policies and assists in the development and implementation of new policies according to hospital and corporate guidelines.
Responsible for the monitoring of daily activity and completion of performance and metric reports such as financial clearance reports; also can perform special projects and reporting when assigned.
Perform all Patient Access functions as needed.
Acts as part of the management team to ensure that the group is meeting all operational goals.
Interviewing, hiring, and training employees.
Planning, assigning and directing work.
Appraising performance.
Rewarding and disciplining employees.
Addressing complaints and resolving problems.